Shelly Bolander

• Answer calls, redirecting them when necessary, and ensuring that messages are properly documented and delivered. Creating, and maintaining physical and digital files, ensuring that vital documents are stored appropriately and are accessible as needed. Prioritizing workload in accordance with matters of urgency. Provides potential clients with basic information about our services. Handling of confidential and sensitive employee information with discretion. Multitasking. Identifies circumstances the require immediate attention. Computer usage to include, Outlook, Word, and Excel.

Veterans Administration

975 Kirman ave

Reno, NV

Mike Carver

Supv Ph: 775-788-5533 (Contact Me First)

40 hrs/w, $51,974.00/yr

Duties: Counseling service members about federal benefits through Community Care services available to them; assisting these individuals on how to obtain needed documents that may benefit their care. Thorough examination of medical records, reports, orders, and escalating to the appropriate staff members to resolve identified errors, or other problems that may be delaying the service members ability to obtain Community Care benefits or exemplary care. Reviews each veteran’s eligibility for specialty programs and aids in processing authorizations. Providing patients information in the VA’s Choice Program, Mission Act Program benefits, and services. Collaborates as a part of an interdisciplinary team with providers, Registered Nurses, Pact team members, supervisors, and specialty services to provide exemplary and timely care to patients and resolve any existing patient care issues. Participates in daily huddles with these interdisciplinary team members to improve quality and continuation of patient care. Receives and manages inbound phone calls in a courteous and timely manner. Determines the nature of each call and then directing patients to appropriate services and rendering assistance for requests in compliance with HIPPA guidelines. Manages outbound calls to patients to facilitate referrals to outside providers, return calls, and verify patient demographics. Facilitates thorough documentation of each phone call in CRM system. Implements interpersonal communication skills, patience, and ICARE motto while serving all patients, Integrity, Commitment, Advocacy, Respect and Excellence. Exemplifying knowledge, interpersonal communication skills, and problem-solving abilities necessary to resolve patient conflict and appropriately serve upset, agitated, and/or aggressive patients. Advocates for each patient through striving to provide each patient with services above and beyond their expectation, in attempt to help them obtain more than exceptional healthcare. Always placing the patients’ needs and interests first. Utilizes and exemplifies competent use of Current Procedural Terminology (CPT), Computerized Patient Record System (CPRS), HealthShare Referral System (HSRM), Vista Imaging, CRM, Medicom, and outside provider portals. Promptly uploading documents into these systems and notifying clinical staff members in a timely manner to have information reviewed prior to each patient’s appointment. Facilitates scheduling of patients imaging orders while applying knowledge of patient’s medical records, diseases processes, and verifying appropriate Classification of Diseases (ICD) codes attached to said orders for routine outpatient and inpatient services. Sends and receives radiology images through Medicom. Following up with Veterans to ensure they take full advantage of the healthcare provided through Community Care. Coordinates the timely transfer and notification of records such as reports, test results and imaging to providers. Meticulously reviews each document and records information in accordance with established procedures for tracking purposes. Maintaining close communication with chain of command regarding pressing or irregular issues.

Washoe County School District

425 E. Ninth St

Reno, NV

Corri Johnson

775-348-0200 (May Contact)

35 hrs/w, $27,300/yr

Duties:Operated and cleaned commercial kitchen equipment, such as mixers, warmers, dishwashers. Set up serving line with containers, carts, dishes, utensils and food items, packaged and unpackaged. Broke down the serving line, stored refrigerated food items with proper labeling, and used the first-in, first-out method. Stored non refrigerated food items, first in first out. Prepared and set up carts with food items that were to be distributed to multiple classrooms. method. Followed procedures for cooking foods to an acceptable internal temperature, and the temperature and time were recorded. Cleaned tables, counters and all food contact surfaces with authorized cleaning methods to ensure a sanitary kitchen. Washing of hands on a continuous basis, before and after glove use. Received and stocked food and non-food items. Heavy lifting at times. Maintained complete confidentiality in accordance with FERPA and organizational requirements.

Sierra Air

4875 Longley Ln

Reno, NV

Katrina Bailey

775-356-5566 (Contact Me First)

40 hrs/w, $38,916/yr

Duties: Received and managed inbound phone calls in a courteous and timely manner, answering customer inquiries, and communicating provided information to staff members as appropriate. Resolved customer complaints using interpersonal communication skills, knowledge of service, and problem-solving abilities to obtain customer satisfaction and deescalate customer conflict or dissatisfaction. Organized and maintained electronic filing and document management systems by coordinating, archiving, and purging files. Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service to customers. Coordinated administrative support to team members through providing copies of important information, sending faxes, organizing documents and rearranging schedules. Entered invoice data into company database, verified and updated customer demographics as appropriate, including customer contacts and delivery dates to keep information current. Demonstrated appropriate allocation of priorities to complete assigned duties and expectations within required timeframes. Maintained client and staff confidentiality while adhering to company rules, regulations and requirements.