Shelly Bonilla
Yerington,NV
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Medical Appointment Scheduler
Yerington Family Vision Center
03.2023 - 09.2023
- Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed complex schedules for multiple healthcare providers, ensuring timely patient care and provider availability.
- Assisted in reducing no-shows by implementing reminder calls and appointment confirmation protocols.
- Coordinated special accommodations for patients with specific needs or requests, ensuring their comfort during appointments.
Customer Service Evaluator
SkilCheck Services
04.2022 - 03.2023
- Evaluated employee performance through discreet interactions, assessing their knowledge, professionalism, and problem-solving skills.
- Influenced positive change in employee performance through timely communication of evaluation results to clients for immediate action plans implementation.
- Enhanced customer service quality by conducting thorough evaluations and providing constructive feedback to businesses.
- Aided in developing targeted training programs for employees based on collected data and identified areas that required improvement.
Insurance Authorization Specialist
Grady Memorial Hospital
01.2020 - 08.2020
- Developed strong working relationships with physicians'' offices resulting in a smoother flow of required documents when submitting requests.
- Ensured compliance with industry regulations by staying up-to-date on policy changes and updates.
- Coordinated pre-authorization requirements for medical treatments or services, enhancing overall patient experience before appointments.
- Reduced claim denials by diligently reviewing and correcting errors in authorization submissions.
- Assisted patients in understanding their coverage benefits, guiding them through the financial aspects of their care journey.
- Contributed to revenue growth, securing necessary authorizations for medical procedures promptly and accurately.
Receptionist Administrator
Healthcare Stat
04.2012 - 10.2012
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
Hospital Charge Auditor
Stroud Regional Medical Center
04.2008 - 04.2012
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Increased internal control effectiveness through diligent evaluation of processes and providing recommendations for improvement.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Collaborated closely with external auditors, providing requested documentation promptly to facilitate smooth year-end audits.
Hospital Charge Auditor
Oklahoma Heart Hospital
11.2003 - 01.2007
- Analyzed data and findings to prepare reports detailing financial information.
- Reduced the risk of fraud by implementing effective internal controls and monitoring systems.
- Collaborated with cross-functional teams to identify areas of risk and implement preventative measures.
- Facilitated training sessions for junior auditors, enhancing team proficiency and audit quality.
- Collaborated with management to develop actionable strategies for financial performance improvement.
- Streamlined financial reporting processes, leading to timely and accurate financial statements.
- Enhanced financial accuracy and compliance with thorough audits of internal financial processes.
- Reduced audit completion times by optimizing audit planning and execution strategies.
Education
Some College (No Degree) -
Oklahoma State University
Oklahoma City, OKSkills
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking Abilities
- Critical Thinking
Timeline
Medical Appointment Scheduler
Yerington Family Vision Center
03.2023 - 09.2023
Customer Service Evaluator
SkilCheck Services
04.2022 - 03.2023
Insurance Authorization Specialist
Grady Memorial Hospital
01.2020 - 08.2020
Receptionist Administrator
Healthcare Stat
04.2012 - 10.2012
Hospital Charge Auditor
Stroud Regional Medical Center
04.2008 - 04.2012
Hospital Charge Auditor
Oklahoma Heart Hospital
11.2003 - 01.2007
Some College (No Degree) -
Oklahoma State University
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