Shelly Bonnette

• Implemented scheduling systems for 5 field technicians, per
• Developed and maintained office policies and procedures to streamline workflows and enhance compliance
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence 20-25 emails per day

• Managed daily office operations, ensuring efficient workflow and organization
• Assisted in event planning and execution, contributing to successful promotional activities on a average 2-3 times per year
• Developed filing systems for documentation, streamlining access to essential information for 100 - 200 patients per year.
• Maintained confidentiality in handling sensitive information while performing administrative tasks for 100 - 200 patients per year

• Assisted in patient intake and preliminary eye assessments to ensure accurate data collection.
• Educated patients on proper contact lens care
• Coordinated appointment scheduling and follow-ups to optimize clinic efficiency and patient flow.
• Implemented process improvements for patient check-in procedures, reducing wait times significantly. Average of 10 -15 patients per day.
• Contributed to a positive office environment by providing excellent customer service to patients both in-person and over the phone.

Supervised day-to-day operations to meet performance, quality and service expectations. Serving 50-75 customers per day and 5-7 staff members

• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies. 12 deposits per week