Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelly Borba

Crescent City,CA

Summary

Dynamic Housekeeping Supervisor at Lucky 7 Casino & Hotel, recognized for enhancing guest satisfaction through meticulous cleaning and sanitation practices. Proven ability to train staff effectively, leading to improved performance and adherence to quality standards. Strong organizational skills and expertise in supply inventory management contributed to operational efficiency and reduced costs.

Overview

27
27
years of professional experience

Work History

Housekeeping Supervisor

Lucky 7 Casino & Hotel
11.2022 - Current
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Increased employee performance through effective supervision and training.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
  • Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
  • Managed laundry sorting, washing, drying, and ironing.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
  • Collaborated with front desk to prioritize room cleaning based on guest arrivals and departures, improving overall efficiency.
  • Coordinated with maintenance department to ensure timely repairs and minimize guest inconvenience.
  • Enhanced appearance of public areas, implementing detailed deep-cleaning schedule.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Scheduled and prioritized tasks to staff, overseeing work completion.

In Home Care

IHSS Adult Services Program
01.2019 - 03.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Hospital Housekeeper

Doctors Medical Center
02.2013 - 07.2019
  • Contributed to efficient hospital operations by promptly responding to housekeeping requests and emergencies.
  • Collaborated with nursing staff to address unique cleaning needs for patients with special requirements or conditions.
  • Performed deep-cleaning tasks on a regular basis to maintain optimal cleanliness levels throughout the entire facility.
  • Reduced cross-contamination risks by adhering to strict guidelines regarding the handling of biohazardous materials and waste disposal procedures.
  • Enhanced infection control efforts through thorough disinfection of high-touch surfaces and patient rooms.
  • Demonstrated attention to detail while inspecting completed work tasks, ensuring all areas met established cleanliness standards.
  • Promoted a welcoming atmosphere by maintaining clean and well-organized waiting areas, hallways, and other common spaces.
  • Assisted with laundry duties, including washing, drying, folding, and delivering clean linens to appropriate units within the hospital.
  • Maintained inventory of cleaning supplies, ensuring adequate stocks were available for daily use.

Restaurant Owner

Huskey Burger
01.1998 - 07.2004
  • Managed payroll, daily deposits, and cost controls.
  • Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Maintained positive relationships with local community and government officials.
  • Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
  • Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
  • Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
  • Recruited, hired, and trained talented staff to fill vacancies.
  • Increased customer satisfaction by implementing high-quality service standards and staff training programs.

Education

No Degree -

Hughson High
Hughson, CA

Skills

  • Cleaning and sanitation
  • Guest relations
  • Customer service-focused
  • Customer service
  • Cleaning bathrooms
  • Vacuuming and sweeping
  • Workload prioritization
  • Quality improvements
  • Chemical handling
  • Folding clean laundry
  • Window cleaning
  • Waste disposal
  • Dusting furniture
  • Supply inventory management
  • Ordering cleaning supplies
  • Sorting and washing laundry

Timeline

Housekeeping Supervisor

Lucky 7 Casino & Hotel
11.2022 - Current

In Home Care

IHSS Adult Services Program
01.2019 - 03.2024

Hospital Housekeeper

Doctors Medical Center
02.2013 - 07.2019

Restaurant Owner

Huskey Burger
01.1998 - 07.2004

No Degree -

Hughson High

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Shelly Borba