Shelly Brady
Andover,MN
Summary
Manages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills.
Overview
15
15
years of professional experience
Work History
Mortgage Loan Processor
Wells Fargo
04.2017 - 06.2023
- Requested conditions from customers (bank statements, W2's, paystubs) calculated and analyze information, confirming debt to income, submitting loan to underwriter for denial or approval.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Worked with customers by telephone via email (if requested) to answer questions, process transactions, and resolve issues.
- Mentor and trainor to team members processing loans with various programs and multiple systems.
- High survey, recognition, bonus with comeback business.
- Received on-going, comprehensive training on home loan products and mortgage process.
Relocation Closer
Wells Fargo
04.2014 - 04.2017
- Delivered positive customer experiences and successful deal closures through open, constructive communications.
- Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Calculated, reviewed and corrected errors on interest, principal and closing costs.
Mortgage Processor - Region 9
Wells Fargo
12.2008 - 04.2014
- Processed purchases and refinances with various programs: Harp, Conventional, FHA, USDA, VA certified, Manufactured, Non-Conforming.
- Created strong working relationships with customers, advisors, assistants and support staff.
- Customer contact every 4-5 days.
- High volume of loans ranging from 40 to 60 monthly.
Education
Business/Accounting
Anoka-Ramsey Community College
Minneapolis, MNSkills
- Customer Service
- Teamwork
- Loan Processing
- Financial Data Collection
- Processing Procedures
- Regulatory Compliance Documentation
- Guidelines and Contracts
- Title review
- Claims Medical Processing prior to Mortgage Processing
Timeline
Mortgage Loan Processor
Wells Fargo
04.2017 - 06.2023
Relocation Closer
Wells Fargo
04.2014 - 04.2017
Mortgage Processor - Region 9
Wells Fargo
12.2008 - 04.2014
Business/Accounting
Anoka-Ramsey Community College
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