Shelly Brown

Dynamic Binding Authority Specialist with a proven ability to foster strong collaborative relationships across diverse teams. Seeking a position as a Senior Binding Authority/Production Underwriter to leverage expertise in information analysis and a commitment to accountability in achieving organizational goals. Dedicated to delivering exceptional customer service and enhancing the overall customer experience, ensuring satisfaction and loyalty. Eager to contribute to a forward-thinking organization that values innovation and excellence.

• Resourceful and positive visionary describes me best. I am proactive in diffusing situations as they arise and offer solutions to provide the best customer experience for our customers while staying true to my employees and peers.
• Successfully applied insurance and risk concepts to underwrite new and renewal business in accordance with guidelines and authority. Served as a principal technical resource to agents by recommending and executing improvement strategies addressing business quality, while staying current on state/territory issues, regulations, and industry trends.
• I have become successful and have the willingness to work hard as an underwriter with the development creating my own underwriting mentorship program. Working closely with a development underwriter to provide experience of reviewing risks to understand guidelines and coverage needs of our customers.
• I communicate effectively with agents, district managers and sales directors to support the development of their agencies and helping focus on achieving profitable growth. I have taken ownership to understand reports and initiatives for our States that allow me to be a resource for the field force.
• I was the lead for the State Operations Team process, working closely with other business partners and peers. A state ops summit was help with all stakeholders. From there I created a monthly schedule, standard work and was involved as one of the pilot teams to improve collaboration and alignment while strengthening partnerships to provide opportunities to drive state team success.
• I understand the various business processes and use my knowledge to identify problems and ask questions to develop changes to gain efficiencies and drive customer value.
• Change management leadership is one of my strengths. I communicate effectively to deliver change strategies, build relationships, inspire stakeholder engagement, train staff and peers and encourage culture change at operation levels.
• I genuinely and enthusiastically aid individuals in their search for further development while helping them to excel and be successful in the workforce.

• Property and Casualty License
• Resident State License