Shelly Bryson Thompson
Las Vegas,NV
Summary
I have done it all!
I've held positions such as HR, Director of Operations, and Office Manager. Dealing with Workers Compensation, Unemployment as well as invoicing & Payroll. I have worn many hats, especially with Morrison Security. I have 34 years of experience in these positions. In my past I worked as an residential property manager from 1989-2004
in southern California. I am well versed in the financial administration including AR/AP, budgets, and client & vendor management. Excellent record of managing recruiting, hiring, training and employee relations, as well as customer service and communication skills.
Overview
34
34
years of professional experience
Work History
PILB Licensee for Morrison Security
Morrison Security Group, Inc.
Las Vegas, NV
01.2022 - Current
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
Office Manager/Personal Assistant to the Principal
Tom James Clothier
Las Vegas, NV
10.2022 - 01.2023
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Organized company events including holiday parties, team building activities .
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Used judgment and initiative in handling confidential matters and requests.
Assistant Team Leader
H & R Block Tax Services
Las Vegas, NV
10.2019 - 04.2022
- Provided customer service by responding to inquiries from the public in a professional manner.
- Investigated complaints concerning safety issues, hazardous conditions or criminal activities on premises.
- Assisted with training new security personnel on policies and procedures.
- Organized and facilitated regular meetings with the team to discuss progress and plan future activities.
- Provided guidance to team members on various aspects of their job roles.
- Assisted team leader in managing daily operations, delegating tasks and monitoring performance.
Office Manager
American Family Insurance
Las Vegas, NV
12.2021 - 03.2022
- Maintained filing system for records, correspondence and other documents.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Provided administrative support to management team including preparing reports and presentations.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
HR Coordinator
Morrison Security Group
Las Vegas, NV
03.2005 - 02.2021
- Assisted with the recruitment process by posting job openings, scheduling interviews, and verifying candidate qualifications.
- Conducted employee onboarding activities including orientation, benefits enrollment, and new hire paperwork.
- Maintained employee records in compliance with applicable laws and regulations.
- Ensured accuracy of payroll data by collecting, reviewing and entering timesheets into system.
- Monitored performance evaluation processes to ensure timely completion of reviews.
- Resolved employee relations issues through effective communication and problem solving techniques.
- Provided guidance to supervisors on legal policies such as equal employment opportunity guidelines.
- Developed training programs for managers to improve their leadership skills and knowledge of HR procedures.
- Analyzed trends in turnover rates to identify areas needing improvement in the organization's retention strategies.
- Prepared reports related to attendance tracking, disciplinary actions taken, terminations or any other relevant topics.
- Assisted with developing job descriptions and updating existing ones when necessary.
- Generated monthly reports regarding employee absences and tardiness.
- Answered questions from staff regarding benefits packages, vacation time or other HR-related matters.
- Investigated complaints about discrimination or harassment brought forward by employees.
- Ensured compliance with federal and state labor laws by staying up-to-date on changes in legislation.
- Explained human resources policies and procedures to employees.
- Answered employee questions during entrance and exit interview processes.
- Selected and interviewed candidates for all available positions.
Education
High School Diploma -
Vista Adult School
Vista, CA06.1995
Skills
- Reliability
- Security Procedures Knowledge
- Criminal Law Understanding
- Security Operations
- Report Preparation
- Patrolling
- Background Investigations
- Punctuality
- Staff Management
- Document Preparation
- Reporting Skills
- Relationship Building and Management
- Work Ethic
- Verbal and Written Communication
- Complex Problem-Solving
Resume
10/02/20, Shelly-Resume 2023.pdf
Timeline
Office Manager/Personal Assistant to the Principal
Tom James Clothier
10.2022 - 01.2023
PILB Licensee for Morrison Security
Morrison Security Group, Inc.
01.2022 - Current
Office Manager
American Family Insurance
12.2021 - 03.2022
Assistant Team Leader
H & R Block Tax Services
10.2019 - 04.2022
HR Coordinator
Morrison Security Group
03.2005 - 02.2021
High School Diploma -
Vista Adult School
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