Summary
Overview
Work History
Education
Skills
Timeline
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Shelly Buford

Davenport,IA

Summary

Accomplished General Manager at Kentucky Fried Chicken, adept in fostering teamwork and collaboration while implementing cost-saving measures to boost profitability. Skilled in problem-solving and computer applications, I significantly enhanced operational efficiency and employee satisfaction. My proactive approach and outstanding communication skills ensure the achievement of key organizational objectives.

Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.

Overview

11
11
years of professional experience

Work History

Storee Training Manger

Dollar General
03.2019 - 01.2025
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.

Customer Service Manager

Buffalo Wild Wings
06.2018 - 03.2019
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.

General Manager

Kentucky Fried Chicken
01.2014 - 01.2018
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.

Education

Associate of Science -

American InterContinental University
Schaumburg, IL
05-2023

GED -

Scott Community Collage
Davenport, IA
06-1993

Skills

  • Teamwork and collaboration
  • Quick learner
  • Fast learner
  • Problem-solving
  • Computer skills
  • Multitasking and organization
  • Outstanding communication skills

Timeline

Storee Training Manger

Dollar General
03.2019 - 01.2025

Customer Service Manager

Buffalo Wild Wings
06.2018 - 03.2019

General Manager

Kentucky Fried Chicken
01.2014 - 01.2018

Associate of Science -

American InterContinental University

GED -

Scott Community Collage

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Shelly Buford