Shelly Burns
Springtown,TX
Summary
As a dedicated Family Manager with Self Employed, I excel in multitasking and adaptability, ensuring children's development and safety. My expertise spans from educational support to nutrition, achieving a harmonious balance in children's lives. Recognized for instilling healthy habits and promoting positive behavior, I bring a comprehensive skill set to meet and exceed family needs.
Overview
21
21
years of professional experience
Work History
Family Manager
Self Employed
07.2006 - Current
- Taught children basic life skills, manners and personal hygiene.
- Helped children complete homework assignments and school projects.
- Monitored children's play activities to verify safety.
- Coordinated playdates and outings to meet children's physical and social needs.
- Encouraged children to be understanding and patient with others.
- Proven ability to learn quickly and adapt to new situations.
- Supervised children engaged in physical activity, learning and social skills with peers.
- Transported children to and from activities using personal or family vehicle.
- Transported children to and from school, medical appointments and extra-curricular activities.
- Identified warning signs of emotional and developmental problems in children.
Revenue Management Representative
SBC
09.2003 - 07.2006
- Managed assigned accounts, checked for payments on outstanding/pending claims.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Analyzed denials or partial payments and worked with involved parties to investigate claims and facilitate timely compensation.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Maintained high volume of calls and met demands of busy and productive group.
- Counseled debtors on payment options and arranged installment agreements.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Researched billing errors and discrepancies to initiate corrective action.
- Worked with customer to create debt repayment plan based on current financial condition.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Responded to customer inquiries and provided detailed account information.
- Entered client details and notes into system for interdepartmental access and review.
- Maintained accurate records of customer accounts, payments and payment plans.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Initiated repossession process or service disconnection upon failure of other collection methods.
- Developed and documented collection procedures and policies to comply with government regulations.
Education
High School Diploma -
Poolville High School
Poolville, TXSkills
- Family Counseling
- Budget Planning
- Dependable and Responsible
- Multitasking
- Homework Support and Assistance
- Attention to Detail
Timeline
Family Manager
Self Employed
07.2006 - Current
Revenue Management Representative
SBC
09.2003 - 07.2006
High School Diploma -
Poolville High School
Similar Profiles
Samantha ThorneSamantha Thorne
Driver Instructor Trainer at Self EmployedDriver Instructor Trainer at Self Employed
Rebecca HeadlandRebecca Headland
Small business owner at self employedSmall business owner at self employed
Joseph CruzJoseph Cruz
Mover at Self EmployedMover at Self Employed
Damian RasmussenDamian Rasmussen
Skilled Gardner at Self EmployedSkilled Gardner at Self Employed
Cybill HiggenbottomCybill Higgenbottom
Lockbox Specialist IV at Conduent Business ServicesLockbox Specialist IV at Conduent Business Services