Shelly Calloway
Windsor,CO
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
General Manager
Rocky Mountain Operating LLC
Loveland, CO
05.2023 - Current
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
General Manager
Burger King
Loveland, CO
02.2019 - 11.2019
- Ensured compliance with local health department regulations regarding food safety standards.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Trained employees on duties, policies and procedures.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
General Manager
Yum! Brands Inc.
Loveland, CO
12.2018 - 11.2019
- Established and maintained effective communication with staff members to ensure efficient operations.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
Restaurant Manager
KPB Foods
Shreveport, LA
02.2013 - 12.2018
- Conducted regular staff performance reviews
- Demonstrated effective skills in safe food handling and conducted workshops with staff to promote cleanliness and safety in the kitchen
- Developed new marketing strategies in order to increase volume
- Elevated the guest experience by focusing on top quality food, service, and a pleasing atmosphere
- Encouraged a positive work environment by advocating open communication and respect
- Led a restaurant to see increases in sales by committing to food quality, top service, and effective promotion
- Used social media and the Internet to effectively promote new marketing pushes
- Designed a new way to accommodate private parties and special events
- Recruited, trained, and oversaw a staff of 25 or more in a fast-paced restaurant
- Created the work schedule for the restaurant staff.
Human Resource Specialist
United States Army
Hanau, Hesse
05.2005 - 06.2009
- Designed benefits packages for internal transfers and new employees.
- Provided guidance to managers on disciplinary action and performance management.
- Conducted exit interviews with departing employees to identify areas of improvement in the organization.
- Analyzed workforce data to develop strategies that address recruitment needs.
- Maintained confidential personnel files in accordance with applicable laws and regulations.
- Developed compensation plans including salary surveys, job evaluations, bonus plans.
- Ensured compliance with all federal and state labor laws regarding wages and hours worked.
- Established and maintained trusted relationships around organization to optimize business and employee experience.
Education
Associate of Arts - Anthropology
Denver Community College
Denver 05-2022
High School Diploma -
Huntington High School
Shreveport LA05-2006
Bachelor of Arts - Medical Anthropology
University of Northern Colorado
Greeley, COSkills
- Effective time management
- Knowledge of food safety
- Multi-tasking ability
- Strong communication skills
- Organized and efficient
- Innovative and bright
- Friendly and personable
- Flexible and open minded
- Ability to collaborate
- Facility Management
- Performance Analysis
- Deadline-Oriented
- Schedule Management
- Training And Development
- Labor Cost Controls
- Employee Development
- Sound Judgment
- Team Leadership
- Budgeting And Cost Control Strategies
- Profit And Loss Accountability
- Cost Analysis And Savings
- Sales
- Multi-Unit Operation Management
- Loss Prevention
- Total Quality Management
- Risk Management
- Budget Forecasts
- Team Player
- Verbal And Written Communication
- Leadership And Team Building
- Employee Scheduling
- Expense Control
- Safety Protocol
Affiliations
- General Manager of Non Profit Youth Football Team (Box State Hornets)
Certification
- ServSafe Certified
Accomplishments
- Mystery Shops in 90% or better
- Store Audit in 90% or better
- Monthly Labor & Food Cost met with -3.04 or better difference
Timeline
General Manager
Rocky Mountain Operating LLC
05.2023 - Current
General Manager
Burger King
02.2019 - 11.2019
General Manager
Yum! Brands Inc.
12.2018 - 11.2019
Restaurant Manager
KPB Foods
02.2013 - 12.2018
Human Resource Specialist
United States Army
05.2005 - 06.2009
Associate of Arts - Anthropology
Denver Community College
High School Diploma -
Huntington High School
Bachelor of Arts - Medical Anthropology
University of Northern Colorado
- ServSafe Certified
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