Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

SHELLY CAMPBELL

Frederick,MD

Summary

A highly organized and hard-working individual gifted in customer service, leadership and team building abilities offering 10+ years of experience with dedication to performance. Good conflict mediation, multitasking ,problem solving and excellent business management skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior Designer

JCPenney Salon
Frederick, MD
11.2023 - Current
  • Integrated new and trending techniques to serve customer needs and diversify offerings.
  • Scheduled appointments for customers using internal software system.

  • Communicated with clients about haircare needs and suggested appropriate products to increase sales by 21%.
  • Maximized company profits through effective product sales and updated customer service standard to obtain 50% return customers.
  • Maintained records of customer information including contact details and service history.
  • Followed up with clients after they left the salon to ensure satisfaction with their experience.

Salon Manager

Ulta Beauty Inc.
Eldersburg, MD
01.2019 - 10.2021
  • Created monthly reports that tracked progress towards goals set by ownership.
  • Resolved guest complaints.
  • Oversaw inventory control for retail products and supplies.
  • Conducted regular meetings to brief employees about salon's success and announce sales goals.
  • Placed inventory orders, monitored shelf stock and tracked expenses.
  • Addressed customer problems quickly and according to service standards.
  • Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
  • Conducted interviews with prospective employees prior to hiring decisions being made.
  • Trained and mentored team members to achieve optimal performance and meet challenging business targets.
  • Handled staff development, budgeting and supply ordering.
  • Regularly evaluated customer feedback to identify areas of improvement in services or products offered by the salon.
  • Maintained accurate financial records of all salon transactions.
  • Monitored employee performance to ensure quality services were delivered consistently.
  • Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
  • Scheduled employees and made sure all shifts had adequate coverage.
  • Resolved customer complaints in a timely manner while maintaining positive relationships with clients.
  • Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
  • Consistently recognized by management for providing superior customer service.
  • Developed policies and procedures to ensure customer satisfaction and safety standards were met.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Recruited, hired, evaluated and disciplined service staff members.

Stylist

Bubbles Hair Salon
Annapolis, MD
11.2016 - 01.2019
  • Provided personal consultations to determine clients' styling needs and preferences.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Recommended hair styles to compliment clients' facial features and coloring.
  • Integrated new and trending techniques to serve customer needs and diversify offerings.

Education

Associate of Arts - Theology

Harvest Time Bible Collage
Baltimore, MD
06-2032

Cosmetologist - Trichology

GORDAN PHILLIPS Beauty School
Reisterstown, MD
01-1998

Skills

  • Content Strategy
  • Information architecture
  • Timeline Management
  • Complaint resolution
  • One Call Resolution
  • Schedule Coordination
  • Training and mentoring
  • Talent Development
  • Decision-Making
  • Time Management
  • Staff Management
  • Policy Enforcement
  • Client relations and retention
  • Relationship Building
  • Positive and Constructive Feedback
  • Conflict resolution techniques
  • Performance Evaluations
  • Team Building and Leadership
  • Cross-Functional Collaboration
  • Training programs
  • Continuous Improvement
  • Focused on customer satisfaction
  • New Hire Training
  • Cash Handling
  • Customer Service
  • Budgeting and finance
  • Conflict Management

Certification

Real Estate license 2004-2006

senior cosmetologist 2019 - present

Accomplishments

Awarded a trip to Cancun for exceptional performance in sales,service and retention, ranking top in the state of Maryland 2013

Timeline

Senior Designer

JCPenney Salon
11.2023 - Current

Salon Manager

Ulta Beauty Inc.
01.2019 - 10.2021

Stylist

Bubbles Hair Salon
11.2016 - 01.2019

Associate of Arts - Theology

Harvest Time Bible Collage

Cosmetologist - Trichology

GORDAN PHILLIPS Beauty School

Similar Profiles

CREATE PROFILE
SHELLY CAMPBELL