Shelly Carney
Montezuma ,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Front of House Associate
Chick-fil-A
11.2023 - Current
- Enhanced customer satisfaction by providing exceptional service and timely seating arrangements.
- Streamlined order-taking process for increased efficiency in food delivery to guests.
- Managed reservations and walk-ins, optimizing table turnover and minimizing wait times.
- Maintained a clean and inviting environment for guests, ensuring a positive dining experience.
- Developed strong rapport with returning guests, fostering loyalty and repeat business.
- Handled customer complaints professionally and efficiently, maintaining a high level of customer satisfaction.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with kitchen staff to address dietary restrictions and special requests, resulting in satisfied customers.
Gift Shop Associate
Buc-ee's
06.2023 - 10.2023
- Increased customer satisfaction by providing personalized assistance and product recommendations.
- Enhanced store revenue through upselling and cross-selling of merchandise to customers.
- Maintained an organized and visually appealing store environment, resulting in increased foot traffic and sales.
- Assisted in inventory management, ensuring accurate stocking levels and timely reordering of products.
- Resolved customer complaints with empathy and professionalism, resulting in improved brand loyalty.
- Processed transactions efficiently, ensuring accurate payment handling and minimal wait times for customers.
- Welcomed visitors warmly upon entering the gift shop, fostering a positive shopping experience from the outset.
- Provided exceptional customer service by listening attentively to needs, leading to repeat business and positive word-of-mouth referrals.
- Aided in store merchandising efforts by arranging items strategically according to seasonality or promotional events.
Assistant Manager
JACK'S FAMILY RESTAURANTS INC.
11.2022 - 04.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
Associate of Science - General Studies
Albany Technical College
Albany, GA04.2006
High School Diploma -
Lee County High School
Leesburg, GA05.2003
Skills
- Professional appearance
- Scheduling
- Complaint Resolution
- Information Security
- Data Entry
- Call Management
- Call Center Operations
- Technical Troubleshooting
Timeline
Front of House Associate
Chick-fil-A
11.2023 - Current
Gift Shop Associate
Buc-ee's
06.2023 - 10.2023
Assistant Manager
JACK'S FAMILY RESTAURANTS INC.
11.2022 - 04.2023
Associate of Science - General Studies
Albany Technical College
High School Diploma -
Lee County High School
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