Shelly Cavins-Sauer

• Maintained client treatment records and designed long-term care programs for return customers.
• Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
• Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
• Provided clear, concise instructions to clients to prepare for massage services.

In addition to massage, I worked in the adult day service, the long-term care, taught therapy water classes, recreational therapy, and home helper where I went into private homes and assisted with personal cares/ADL's, respite for family members, made meals, cleaned, and helped with transportation, etc.

• Worked with other associates to support cashiers and management needs.
• Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
• Cleaned and sanitized cashier workstation and scanning area.
• Answered questions about store policies and addressed customer concerns.
• Removed trash, swept, and mopped floors for professional appearance.
• Replenished shelves regularly to meet customer demand and maximise sales.
• Retrieved items for customers and verified prices.
• Trained new cashier team members in customer service and money handling processes.
• Met customer needs through polite, friendly and attentive service.
• Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Lifted up to 50 pounds at once and used forklift to move heavier loads.
• Set up new sales displays each week with fresh merchandise.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Maintained current knowledge of store promotions and highlighted sales to customers.