Shelly C. Bisegna
Danvers,MA
Overview
36
36
years of professional experience
Work History
Executive Director of Operations
Mass General Brigham, Salem Hospital
Salem, MA
01.2023 - 01.2025
- Provided leadership and oversight for Project Management, Real Estate, Plant Operations, Grounds, Food Services, Environmental Services, Patient Transport, Laundry, Mailroom, Safety and Warehouse/Materials Distribution
- Managed ~350 FTE’s and operating budgets totaling ~$36M
- Responsible for aligning all support services with clinical operations
- Led campus space planning team
- Reported directly to the President of the hospital for all areas of responsibility
- Member of the senior management team
Director of Project Management, Facilities & Real Estate
Mass General Brigham, Salem Hospital
Salem, MA
01.2017 - 01.2023
- Provided oversight for Plant Operations & Maintenance, Grounds and Central Utility Plant for a 900K SF acute care hospital campus
- Managed 300K SF of medical office and outpatient care space across 28 locations
- Managed ~$15M annually in operational budgets and $20M-$40M annually in capital budgets
- Provided oversight for 50 FTE’s including 36 frontline union represented employees, five department managers, six construction project managers, two administrative assistants and one real estate coordinator
- Representative capital projects include:
- $34M 10K SF ground-up central utility plant along with relocating main utility feeds for campus (water, sewer, storm water, steam, 13.8kV duct bank, bulk oxygen tank/feed & fiber optic cabling)
- $31M 41K SF ground-up medical office building including demolition of three office buildings
- $200M 220K SF ground-up emergency department building with gut renovation of existing building for a secure inpatient psychiatric facility
- $39M 65K SF interior renovation within active hospital for three medical/surgical units, an ICU, outpatient testing service and administrative space
- Replacement of numerous large air handling units serving inpatient units, operating rooms, laboratory space and data center
- Replacement of 95% of elevators across the entire hospital campus
- Replacement of 480V switchgear for occupied inpatient bed tower
- Consolidated two hospital campuses to one hospital campus
- Decommissioned 228K SF hospital and prepared site for sale
- Managed compliance process for facility life safety systems and environment of care for hospital campus
- Served on corporate teams for system-wide initiatives including MGB Facility Blueprint for facilities at the onset of pandemic, Value Analysis Teams for cost reductions, deferred maintenance initiatives, energy efficiency programs, decarbonization initiatives, etc
- Served on space planning team for hospital campus
- Experienced with regulatory processes including hospital accreditation surveys, MA DPH filings for construction projects, OSHA surveys/responses, MA DEP audits, hazardous waste and hazardous material assessments
- Led assessments, abatement and all associated corrective action for environmental issues across main hospital campus and all off site locations (mold, asbestos, air quality, etc.)
- Led all energy conservation measures across main hospital campus and all off site locations (LED lighting retrofits, steam trap surveys and corrective action, retro commissioning for mechanical systems, etc.)
- Assisted with contract negotiations for services in departments outside areas of direct responsibility
Director of Project Management & Real Estate
Mass General Brigham, Salem Hospital
Salem, MA
01.2006 - 01.2017
- Managed a team of six project managers
- Managed all architects, engineers and consultants for design and permitting
- Managed Joint Commission Life Safety plan, documentation and corrective action
- Managed all off-site real estate for Salem Hospital and North Shore Physician’s Group (28 locations & approximately 300K SF)
- Reviewed and revised all leases to align with facility and business operations
- Responsible for project permitting process including MA DPH, Planning Boards, Conservation Commissions and Zoning Boards
Project Manager
Mass General Brigham, Salem Hospital
Salem, MA
01.2000 - 01.2006
- Managed annual $4M deferred maintenance budget as well as facility renovation projects; oversaw vendors, contractors and managed budgets
- Collaborated with architects, engineers and medical staff to build numerous exam rooms, procedure areas and administrative space
- Managed the construction, equipment installation and transition of a new $7.2M Emergency Services building
- Worked with end-users across all departments to design spaces to fit operational needs
- Assessed and implemented Infection Control Risk Assessments (ICRA’s) and Interim Life Safety Measures (ILSM’s) as appropriate for construction within active healthcare settings
Environmental Services Supervisor
Mass General Brigham, Salem Hospital
Salem, MA
01.1999 - 01.2000
- Supervised a team of 70 FTE’s that serviced/maintained all areas of the hospital
- Reduced overall supply expense by 6% by evaluating and switching to alternative products
- Reduced equipment maintenance cost by 14% through a program with key employees
- Performed all payroll, purchasing and procurement functions in managing a $2.7M operating budget
Support Services Supervisor
Mass General Brigham, Salem Hospital
Salem, MA
01.1998 - 01.1999
- Assisted with research and financial analyses across multiple departments for cost savings
- Assisted with preparation of annual operational budgets for multiple departments
- Responsible for equipment purchases and maintenance for EVS and Laundry (in-house laundry operation at the time)
- Assisted Director of Support Services in evaluating standard work schedules for all EVS positions
- Provided supervision for front line staff in the absence of managers in Laundry, EVS & Patient Transport
Food Services – Multiple Positions
Mass General Brigham, Salem Hospital
Salem, MA
01.1989 - 01.1998
Timeline
Executive Director of Operations
Mass General Brigham, Salem Hospital
01.2023 - 01.2025
Director of Project Management, Facilities & Real Estate
Mass General Brigham, Salem Hospital
01.2017 - 01.2023
Director of Project Management & Real Estate
Mass General Brigham, Salem Hospital
01.2006 - 01.2017
Project Manager
Mass General Brigham, Salem Hospital
01.2000 - 01.2006
Environmental Services Supervisor
Mass General Brigham, Salem Hospital
01.1999 - 01.2000
Support Services Supervisor
Mass General Brigham, Salem Hospital
01.1998 - 01.1999
Food Services – Multiple Positions
Mass General Brigham, Salem Hospital
01.1989 - 01.1998
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