Shelly Chavez
Merced,CA
Summary
Talented kitchen leader offer over 20 years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and cost controls. Service-oriented with good multitasking, safety management and decision-making skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Food & Beverage Supervisor
New Waterloo
08.2022 - 10.2023
- Coordinate with Food & Beverage Manager
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Maintained, clean, and organized work environment to ensure compliance with health department regulations and company standards.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Boosted employee morale through regular recognition of outstanding performance, fostering positive work atmosphere conducive to exceptional service delivery.
- Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels while maintaining exceptional service quality.
Prep Cook
Hyatt
08.2020 - 08.2022
- Communicate with Chefs and Cooks about any additional prep list needs
- Expedite for Cooks and Runners as needed
- Keep walk-in, freezers and reach-ins organized attention as well to FIFO.
- Expedited food preparation for timely service by closely following chef''s instructions and prioritizing tasks.
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
Pastry Chef
Coffee Bandits
07.2018 - 10.2020
- Vegan options are from scones to banana bread, brownies, rasp bars, cookies and muffins.
- Developed new pastry recipes for seasonal menus, resulting in increased sales and positive feedback.
- Received numerous accolades from customers for exceptional taste and presentation of pastries, resulting in increased word-of-mouth referrals.
- Optimized ingredient usage by incorporating seasonality into recipe planning which not only improved freshness but also reduced costs.
Asst. Manager
Togos
08.2014 - 06.2016
- Open store duties included but are not limited to, counting drawers, assisting with prep cashier, catering, deposits, delegating tasks to fellow team members.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
Some College (No Degree) - Liberal Arts
Merced Community College
MERCED, CASome College (No Degree) -
Pima Community College
TUCSON, AZCertificate -
Bartending Academy
TUCSON, AZ10.2006
General Studies -
Atwater High School
ATWATER, CA01.1998
Skills
- Quality control
- Team leadership
- Waste reduction
- Customer service
- Point of Sale POS Software
- Critical Thinking
- Food Safety Understanding
- Food and Beverage Service
- Kitchen Staff Supervision
- Cooking
Volunteer Experience
- 2012, present, Oyama Elementary School Volunteer (United Days Of Caring), Students gathered from PCC to help the Oyama Elementary School become an A+ performing school. paint outdated walls, helped restocking books in the library, paint basketball courts.
- 2007, Wingspan Table Volunteer, Pass out Wingspan event flyers. Answer questions/inquiries about Tucson’s gay community, hand out info to students regarding STD’s, suicide prevention hotline, and attend meetings and volunteer opportunities.
References
- Cassandra Horn, Sous Chef, (209) 947-7776
- Richard Flores, Student Intern, (619) 643-8012
- Brittney Downing, Customer Service, (925) 391-6717
Hobbies and Interests
I enjoy my time testing new pastry recipes, reading, writing, dancing, yoga, & playing with my dogs.
Certification
- ServSafe Certification - 08/2023-08/2028
Timeline
Food & Beverage Supervisor
New Waterloo
08.2022 - 10.2023
Prep Cook
Hyatt
08.2020 - 08.2022
Pastry Chef
Coffee Bandits
07.2018 - 10.2020
Asst. Manager
Togos
08.2014 - 06.2016
Some College (No Degree) - Liberal Arts
Merced Community College
Some College (No Degree) -
Pima Community College
Certificate -
Bartending Academy
General Studies -
Atwater High School
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