Shelly Cleveland
Midlothian,VA
Summary
A results-driven professional with focus on enhancing team efficiency and project outcomes. Known for effective coordination and timely task execution. Relied upon for adaptability and collaborative approach in dynamic environments, showcasing strong organizational and communication skills.
Overview
9
9
years of professional experience
Work History
Program Support Specialist
NASS
05.2023 - Current
- Scheduled, attended client appointments and assisted clients with transportation to appointments. Supported clients with communicating to medical personnel during appointments.
- Ordered, refilled, received and checked client medication from pharmacy.
- Created monthly meal menu and staffing schedule.
- Attended monthly administrative meetings.
- Checked inventory of groceries/toiletries for the house, purchased and stocked appropriately.
- Performed visual checks in all areas of the home to ensure safety and security including appliances and safety rails. Placed maintenance orders to prevent violations.
- Checked, completed and filed client documentation monthly. Prepared person centered reviews.
- Interviewed potential employees and organized employee files.
- Assisted in the development of program documentation to ensure compliance with organizational standards.
- Trained new staff on program protocols to ensure efficiency in their role as a DSP.
- Attended annual ISP meetings for clients and meetings with client Support Coordinator/Case Manager.
DSP
NASS
02.2022 - Current
- Assisted clients with completing all areas of hygiene including facial, oral and personal care.
- Prepared breakfast, lunch, dinner and snacks.
- Accompanied clients to outings/activities in the community.
- Supported clients with spending and budgeting.
- Supported clients with completing light housekeeping task including changing/making beds, organizing bedrooms, completing laundry, washing/rinsing/drying dishes, disinfecting bathrooms, sweeping/mopping floors and emptying garbage.
- Administered medication.
- Complete daily client documentation.
- Supported clients with toileting and handwashing.
Recruiter
Waffle House
06.2016 - 12.2021
- Developed and maintained relationships with candidates to enhance recruitment processes.
- Conducted interviews and new hire orientation.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Engaged in continuous professional development to stay current with recruitment best practices and emerging trends.
- Attended weekly HR platform meetings.
- Visited different locations regularly to maintain employee moral and assisted with on the floor training.
Education
High School Diploma -
George Wythe High School
Richmond, VA06-1996
Skills
- Troubleshooting skills
- Customer relations
- Team collaboration
- Attention to detail
- Multitasking Abilities
- Meeting arrangements
Timeline
Program Support Specialist
NASS
05.2023 - Current
DSP
NASS
02.2022 - Current
Recruiter
Waffle House
06.2016 - 12.2021
High School Diploma -
George Wythe High School