Shelly Collins
Lowell,Arkansas
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Harris Heights Realty
Bentonville, AR
01.2024 - Current
- Presented properties to potential buyers to address questions or concerns.
- Conducted thorough needs analysis and pre-qualification with prospective clients to schedule showings.
- Maintained current and accurate CRM database of prospective customers.
- Provided client guidance regarding market conditions, mortgage options, and legal requirements.
- Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
Representative
DMV of Bentonville
Bentonville, AR
04.2023 - Current
- Established positive relationships with customers through effective communication techniques.
- Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
- Identified needs of customers promptly and efficiently.
- Greeted customers and responded to inquiries in a timely manner.
Human Resources Coordinator
Crossover Veterinary Clinic
Fayetteville, AR
11.2017 - 10.2021
- Developed onboarding materials and presented orientation sessions for new hires.
- Explained human resources policies and procedures to employees.
- Assisted customer service with inbound and outbound calls regarding HR inquiries.
- Developed employee orientation and training programs for new hires.
- Assisted in employee recruitment, hiring and interview processes.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Scheduled meetings with employees to address concerns and grievances.
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
Dispatcher
Lowell Police Dept
LOWELL, AR
05.2014 - 11.2017
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Dispatched police, fire and EMS units to respond to emergent situations with established procedures.
- Updated contact lists for local law enforcement departments on a regular basis.
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
- Responded promptly to inquiries from citizens, law enforcement, and other agencies.
- Utilized a computer-aided dispatch system to track unit locations, responder availability, and update incident statuses.
- Documented all communications received via phone or radio transmissions accurately.
- Operated law enforcement communication equipment and NCIC database to facilitate information to department.
- Researched vehicle, wanted and missing persons information.
- Operated telephone switchboard systems for routing incoming calls appropriately.
- Received emergency calls from the public and dispatched appropriate personnel to handle incidents.
- Facilitated interdepartmental collaboration between patrol officers, detectives, crime scene investigators.
- Maintained an organized filing system for all documents related to police dispatching activities.
- Responded to emergency calls routed by automatic distribution system.
- Communicated regularly with supervisors regarding workloads and scheduling needs.
- Assisted with investigations by providing detailed call logs and recordings as requested.
- Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
- Tracked call logs and shift data to enter into computer system.
- Received and processed 9-1-1 emergency calls to dispatch emergency services.
- Trained new employees on basic operations of the police radio console and CAD system.
- Maintained contact with units on assignment to deliver further assistance and support when needed.
- Monitored police radio frequencies for any updates or changes in dispatch instructions.
- Coordinated communication between multiple agencies when responding to complex incidents.
- Used radio, telephone and computer system to update first responders with new information.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Front Desk Coordinator
ANIMAL HOSPITAL OF EUREKA SPRINGS
Eureka Springs, AR
01.2005 - 01.2012
- Maintained cleanliness of front lobby area.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Communicated safety processes and procedures with customers during emergencies.
- Coordinated pick-up and delivery of express mail services.
- Greeted customers, answered general questions and directed to appropriate locations.
- Posted charges, updated accounts and issued bills to departing guests.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Processed payments from customers including cash, checks, debit and credit cards, gift cards.
- Greeted and directed customers kindly and accurately.
- Scheduled space or equipment for special programs, meetings and conferences.
- Opened the office and completed closing paperwork and procedures daily.
- Greeted visitors entering establishment to determine nature and purpose of visit.
Education
GED -
Rose State College
Oklahoma City, OK05-1987
Skills
- Customer Support
- Records Management
- Paperwork Processing
- Telephone Reception
- Customer Relations
- Client Service
Certification
Nail Technician license and a Real Estate license both of current
Timeline
Real Estate Agent
Harris Heights Realty
01.2024 - Current
Representative
DMV of Bentonville
04.2023 - Current
Human Resources Coordinator
Crossover Veterinary Clinic
11.2017 - 10.2021
Dispatcher
Lowell Police Dept
05.2014 - 11.2017
Front Desk Coordinator
ANIMAL HOSPITAL OF EUREKA SPRINGS
01.2005 - 01.2012
GED -
Rose State College
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