SHELLY CONNER
Cove,TX
Summary
Demonstrated to solve problems independently and perform at an optimal level. Knowledgeable Insurance Specialist adept at selling policies and serving ALL customer needs. Prepared to apply over 10 years of experience to new position. Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Insurance Specialist
MEDICAL CENTER OF SOUTH EAST TEXAS
01.2020 - 04.2024
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Utilized [Software] to document and track customer account details.
- Trained new hires on company policies and procedures, ensuring a seamless transition into the Insurance Specialist role.
- Imported records to computer software.
OFFICE MANAGER
On Time Bail Bonding
02.2016 - 01.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reported to senior management on organizational performance and progress toward goals.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
OFFICE MANGER
DR LYON OB/GYN
07.2013 - 01.2016
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Deposits and co pay payments.
- Authorization for doctor surgery, referrals for patients and scheduling surgery.
- Input records from medical paper file to computer system, audit insurance claims, billing for insurance payments.
Front Desk Manager
Motel 6
03.2008 - 08.2013
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Prepared weekly employee work schedules to meet operational needs.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Checked guests in out of hotel, made reservations, and processed payments.
- Managed front desk maintenance of client records and lab data.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved guest complaints by addressing issues with rooms promptly.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Education
No Degree - Sociology
LAMAR PORT ARHTUR
PORT ARTHUR Associate of Applied Science - NURSING/COUSELING
LAMAR ORANGE
Orange, TX08.2026
Skills
- Documentation skills
- Client Interviews
- Documentation abilities
- Reporting skills
- Customer Service
- Health insurance
- Customer follow-up
- Critical Thinking
- Data Entry
- Customer Billing
- Billing Inquiries
- Records Maintenance
Timeline
Insurance Specialist
MEDICAL CENTER OF SOUTH EAST TEXAS
01.2020 - 04.2024
OFFICE MANAGER
On Time Bail Bonding
02.2016 - 01.2020
OFFICE MANGER
DR LYON OB/GYN
07.2013 - 01.2016
Front Desk Manager
Motel 6
03.2008 - 08.2013
No Degree - Sociology
LAMAR PORT ARHTUR
Associate of Applied Science - NURSING/COUSELING
LAMAR ORANGE
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