Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic

Shelly Cook

5366 Kit Drive Indianapolis,IN

Summary

Dedicated and highly-motivated , positive attitude, energetic and with a proactive attitude employee. Strong work ethic and effective communication skills. Devoted to giving every patient a positive and memorable experience. Eager to contribute to a dynamic team and support organizational goals.

Overview

31
31
years of professional experience

Work History

Operating Room Coordinator

Indiana University School of Dentistry
Dept. Oral & Maxillofacial Surgery
10.2023 - Current
  • Responded promptly to inquiries from patients or their families concerning scheduled operations.
  • Coordinated work processes and routed paperwork to appropriate physicians and staff members.
  • Checked patient insurance and collected pre-authorizations from providers.
  • Scheduled follow-up appointments as designated by physician.
  • Gathered current medical information and reviewed histories to gather details for surgeons.
  • Collaborated and established strong working relationships with physicians, supervisors and colleagues.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Resolved conflicts between patient schedules, doctor availability, and equipment needs.

Front Office Clinic Coordinator

Indiana University School of Dentistry
Dept. Oral Surgery & Maxillofacial
07.2022 - 10.2023
  • Completed new patient enrollment paperwork and set up accounts in computer system.
  • Scheduled consults and procedures for patients.
  • Assured regulatory compliance and professionalism across patient service.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Handled contracts and payments on accounts.

Front Desk Patient Coordinator

Bacsa Family Dental
Indianapolis, IN
01.2021 - 07.2022
  • Checked insurance benefits, received payments and provided receipts.
  • Troubleshot and resolved complex customer service issues to enhance patient and family experience.
  • Established strong work network by building professional relationships with physicians and fellow employees.
  • Processed payments from patients via cash, check or credit card transactions.

Administrative Assistant

Indiana Endodontics, Dr. James Malooley
Indianapolis, IN
08.1993 - 11.2020
  • Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
  • Oversaw invoicing and billing functions, achieving consistent and accurate payments.
  • Answered phones to direct callers, schedule appointments and provide general office information.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.

Skills

  • Document Management
  • Insurance Prior-Auth Verification
  • Problem-Solving
  • Teamwork & Collaboration
  • Patient Relations
  • Employee Supervision
  • Effective Communication
  • Personnel Management
  • Attention to Detail
  • Schedule & Calendar Management

Accomplishments

  • Nominated Employee of the Quarter, August 3, 2023

Timeline

Operating Room Coordinator

Indiana University School of Dentistry
10.2023 - Current

Front Office Clinic Coordinator

Indiana University School of Dentistry
07.2022 - 10.2023

Front Desk Patient Coordinator

Bacsa Family Dental
01.2021 - 07.2022

Administrative Assistant

Indiana Endodontics, Dr. James Malooley
08.1993 - 11.2020

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Shelly Cook