Shelly Bodner Cook
Canton,MI
Summary
Seasoned Business Analyst, Program, and Project Manager with over 9 years of experience delivering comprehensive oversight in the automotive industry. Proven track record in developing and implementing financial systems, strategies, and processes that drive significant profit improvements while supporting organizational growth. Expertise in managing all aspects of project and program management, including strategy formulation, process optimization, and control implementation. Recognized for a results-driven approach and commitment to enhancing project outcomes through effective collaboration and innovative problem-solving, fostering valuable relationships across diverse organizational settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sr. Business Analyst/Product Manager
General Motors
08.2023 - Current
- Manage business requirements development and documentation
- Design and map business processes
- Apply SAFe Agile for planning and team coordination
- Conduct requirements gathering and UAT sessions
- Develop in-house solutions, saving $150K for GM
- Quickly learn GM Sales and Fleet Reporting and Sales Objectives to create new system requirements
DMS and Esign Program Manager
General Motors
01.2020 - 07.2023
- Oversaw contractual files for 4,100 GM dealerships
- Conducted up to 100 weekly compliance audits
- Provided training for DMS and Esign systems
- Implemented paperless guidelines to cut costs
- Coordinated with GM Marketing for new vehicle launches
- Issued addendums for new vehicle sales
- Conducted UAT system tests with GM’s tech team
- Ensured DMS and Esign systems were compliant and operational
- Managed re-contracting to meet state and federal regulations
DMS and Esign Program Manager
ChannelVantage (Onsite at General Motors)
01.2016 - 12.2019
- Set up accounts in General Ledger, Schedules, and Financial Statements
- Assisted Controller with preparing, submitting, and analyzing monthly manufacturer financial statements
- Created and analyzed reports in DMS, including ad-hoc reports
- Managed dealer communication and training to ensure client satisfaction
- Collaborated with the Dealer Group Account Management Team for group clients
- Assisted with client onboarding and ensured compliance with partner program requirements
- Tracked dealer platform performance and addressed any issues
- Provided excellent client service to support revenue retention and growth
Education
Bachelor of Science - Business Administration, Finance
Bowling Green State University
Skills
- Project Management & Process Improvement
- Financial Analysis & Liability Assessment
- Relationship Building & Risk Management
- Staff/Client Training & Development
- Negotiations & Contract Management
- Strategic Planning & Claims Handling
- Policies & Procedures Development
- Risk Mitigation & Internal Controls
- UAT System Tests & Audits
- Financial Reserving & Indemnity Analysis
- Claims Resolution & Document Retention
- Liability Investigation & Resource Allocation
- Cross-functional Collaboration
- Client Utilization & Satisfaction
- Data Analysis & Report Design
- Training Program Development
- Document Compliance
Certification
- Cornell University Project Management Professional Certification
- State of Michigan Property and Casualty Adjusters License
Community Service
Human Society of Huron Valley, Ann Arbor, MI, Coordinated the annual Wag and Walk 5K for the past 6 years, the shelter's largest fundraising event, raising over $200K each year
STRENGTHS & CAPABILITIES
- Oversee and enhance projects to increase efficiency and effectiveness.
- Evaluate financial data and assess potential liabilities for informed decision-making.
- Develop and maintain stakeholder relationships while managing and mitigating risks.
- Design and deliver training programs to enhance skills and performance for both staff and clients.
- Formulate strategic plans and manage claims to align with business objectives and reduce risks.
- Manage financial reserves and analyze indemnity to handle financial liabilities effectively.
- Resolve claims and ensure proper document retention for compliance and record-keeping.
- Investigate liabilities and allocate resources effectively to manage risks.
PREVIOUS WORK HISTORY
- Senior Contractual Manager – ChannelVantage, Detroit, MI (2013-2016)
- Liability Claims Adjuster, Risk Management – Masco Corporation, Taylor, MI (2002-2013)
Timeline
Sr. Business Analyst/Product Manager
General Motors
08.2023 - Current
DMS and Esign Program Manager
General Motors
01.2020 - 07.2023
DMS and Esign Program Manager
ChannelVantage (Onsite at General Motors)
01.2016 - 12.2019
Bachelor of Science - Business Administration, Finance
Bowling Green State University