Summary
Overview
Work History
Education
Skills
Timeline
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Shelly Creek

MESA,AZ

Summary

Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.

Conscientious Job Title with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Personable Job Title offering Number years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings Number-year background maintaining customer satisfaction and contributing to company success. Proficient in Software and Software.

Experienced Job Title offering Number years of experience dedicated to boosting customer service excellence with detail-oriented approach and dedicated follow-through. Assess current systems with critical eye to develop efficiency-boosting enhancements.

Proficient Job Title delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in Skill.

Customer-focused professional with successful Number-year career in Industry sector. Dynamic successful applying Skill and Skill in busy business environment.

Overview

15
15
years of professional experience

Work History

Customer Service

Grainger Industrial Supply
Tempe, AZ
12.2019 - 09.2022
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Worked with customers to understand needs and provide excellent service.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Successfully maintained clean, valid driver's license and access to reliable transportation.

Customer Service Associate

Ricoh USA
Tempe, AZ
07.2007 - 07.2013
  • Developed and actualized customer service initiatives to decrease wait times.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Offered basic technical support for clients on wide range of company products.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Responded to customer calls and emails to answer questions about products and services.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Contacted clients to verify account information and maintain accuracy, resulting in Number% increase in client satisfaction.
  • Handled over Number calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Effectively communicated with customers about account changes, new Type products or services and potential Type upgrades.
  • Devised workaround solutions for Type-related issues.
  • Maintained up-to-date knowledge of product and service changes.
  • Cross-trained and backed up other customer service managers.
  • Promptly responded to inquiries and requests from prospective customers.
  • Delivered prompt service to prioritize customer needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Recommended products to customers, thoroughly explaining details.
  • Trained new personnel regarding company operations, policies and services.
  • Trained staff on operating procedures and company services.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction Number%.
  • Delivered excellent customer service, resulting in consistent Number% customer satisfaction rating.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Implemented and developed customer service training processes.
  • Sought ways to improve processes and services provided.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Customer Service Representative

Alaska Airlines
Tempe, AZ
07.2001 - 07.2007
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Recorded account information to open new customer accounts.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information to maintain customer records.
  • Promised best prices for Type customer services and maintained accuracy when determining quotes.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Promptly responded to inquiries and requests from prospective customers.
  • Resolved Type issues over phone with Number customers daily.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Maintained up-to-date knowledge of product and service changes.
  • Entered orders into Type computer database system.
  • Improved overall efficiency Number% by anticipating needs and providing outstanding support.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Effectively communicated with customers about account changes, new Type products or services and potential Type upgrades.
  • Promoted available products and services to customers during service, account management and order calls.
  • Delivered prompt service to prioritize customer needs.
  • Delivered excellent customer service, resulting in consistent Number% customer satisfaction rating.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Provided ongoing guest service.
  • Communicated professionally with colleagues, freelancers and clients.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Handled over Number calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Cross-trained and provided backup support for organizational leadership.
  • Handled Type customers in fast-paced Type setting in coordination with solid team of Number customer service associates.

Education

Grant Community Highschool
Fox Lake, IL
05.1994

Skills

  • Work Prioritization
  • Verbal and Written Communication
  • Handling Escalations
  • Time Management
  • Workflow Management
  • Call Center Operations
  • One Call Resolution
  • Satisfaction Surveys
  • Client Relations and Retention
  • MS Office
  • Microsoft PowerPoint

Timeline

Customer Service

Grainger Industrial Supply
12.2019 - 09.2022

Customer Service Associate

Ricoh USA
07.2007 - 07.2013

Customer Service Representative

Alaska Airlines
07.2001 - 07.2007

Grant Community Highschool

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Shelly Creek