SHELLY CROW
Team Lead
Windsor,VA
Summary
Operations professional with solid foundation in managing and optimizing team performance. Known for driving process improvements while maintaining high standards of quality and efficiency. Strong focus on team collaboration and achieving results, adaptable to evolving challenges. Proficient in resource management and operational strategy.
Overview
21
21
years of professional experience
Work History
Operations Team Lead
Meherrin Agricultural and Chemical Company
Franklin, VA
03.2025 - Current
- Oversaw daily operations, ensuring efficiency and adherence to safety protocols.
- Trained and mentored team members on best practices and operational procedures.
- Implemented process improvements that enhanced workflow and reduced downtime.
- Coordinated cross-functional teams to achieve project objectives within set timelines.
- Managed inventory levels, optimizing stock control and reducing excess costs.
- Led initiatives for continuous improvement, fostering a culture of operational excellence.
- Maintained high levels of employee morale through effective communication, recognition, and coaching initiatives.
Inventory Control and Quality Assurance Lead
Target
Suffolk, VA
04.2016 - 04.2025
- Collaborated with cross-functional teams to streamline inventory procedures and optimize warehouse operations.
- Led training sessions for staff to improve understanding of quality standards and inventory management techniques.
- Conducted regular audits and inspections to identify discrepancies and implement corrective actions.
- Developed and implemented quality control processes to enhance product quality and customer satisfaction.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Apply innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Demonstrated leadership skills in managing projects from concept to completion.
- Led quality assurance initiatives to enhance product reliability and customer satisfaction.
Retail Specialist (Paint Department)
Lowe's
Suffolk, VA
10.2019 - 04.2022
- Utilized strong customer service skills to provide exceptional assistance to customers in selecting merchandise, answering questions, and resolving issues in a fast-paced retail environment.
- Enhanced customer experience through product knowledge and personalized service.
- Managed inventory levels using store management software to optimize stock availability.
- Implemented loss prevention measures, reducing shrinkage through proactive monitoring.
Production Specialist
Lipton
Suffolk, VA
08.2005 - 10.2015
- Led production team in coordinating workflow to meet tight deadlines and ensure quality standards are met.
- Collaborated with cross-functional teams to troubleshoot issues and optimize production output.
- Trained and mentored new team members in best practices and safety protocols for successful production operations.
- Oversaw inventory management to ensure materials are readily available for production needs.
- Conducted quality inspections to ensure compliance with product standards.
- Led cross-functional teams in troubleshooting equipment issues to maintain uptime.
Education
Six Sigma Certification - Six Sigma
05-2024
My educational experience in Six Sigma and Lean principles has provided me with hands-on experience in process improvement methodologies.
MBA - Business
- Professional Development: National Society of Leadership and Success course completion.
Bachelor of Science - Accounting
Online
- Relevant Coursework: Small Business Bookkeeping
Skills
- Communication and People skills
- Data Analysis
- Strategic thinking and planning
- Detail Orientated
- Problem-solving abilities
- Cross-functional coordination
- Staff supervision
- Performance monitoring
- Employee development
- Project management
Timeline
Operations Team Lead - Meherrin Agricultural and Chemical Company
03.2025 - Current
Retail Specialist (Paint Department) - Lowe's
10.2019 - 04.2022
Inventory Control and Quality Assurance Lead - Target
04.2016 - 04.2025
Production Specialist - Lipton
08.2005 - 10.2015
Southern New Hampshire University - Six Sigma Certification, Six Sigma
University of Phoenix - MBA, Business
University of Phoenix - Bachelor of Science, Accounting