Shelly Cunningham

• Collaborated with HR Business Partners and various teams cross-functionally to optimize, develop and execution of HR strategies, processes, and programs that addressed overall business efficiencies
• Identified opportunities to best streamline HR processes and programs and proposed solutions and recommendations to improve efficiencies
• Consulted and provided support to managers and leadership on topics including but not limited to performance management, disciplinary corrective action, delivering feedback, drafting feedback documents, terminations, conflict resolution, coaching/counseling techniques, and company policies and procedures interpretation and implementation. Modified the corrective action form to establish and ensure drafting consistency for employee files recordkeeping
• Managed and performed administrative tasks ensuring legal compliance with federal, state and local employment and labor law regulations and updates
• Managed and resolved escalated employee inquiries and questions within a 3 day deadline metric
• Investigated and resolved employee relations concerns including but not limited to harassment allegations, work complaints and other employee concerns within a 5 day deadline metric
• Completed employment verification requests, and personnel file requests in accordance with HIPAA regulations
• Within first 60 days of employment, executed refining the unemployment claim management process; resulting in 100% of incoming claims being responded to electronically and within the allotted deadline given by state unemployment agencies. Completed unemployment claim hearings over the phone and virtually

• Served as the night shift operations supervisor of 6 HR team members. Provided training to new team members
• Identified opportunities to best streamline HR processes and programs and proposed solutions and recommendations to improve efficiencies
• Identified training needs for employees, developed relevant learning materials, and collaborated with training team to facilitate training sessions and workshops. Partnered with training team to facilitate new hire orientation on a weekly cadence
• Consulted and provided support to department managers on topics including but not limited to benefits administration, leave of absences, performance management, disciplinary corrective action, delivering feedback, drafting feedback in performance management system, terminations, conflict resolution, coaching/counseling techniques, company policies and procedures interpretation and implementation, and workforce and succession planning
• Collaborated with department managers and senior leadership on development and execution of strategies to enhance work culture, employee engagement, satisfaction, retention, rewards, and teambuilding; resulting in decreased turnover and winning Amazon's company-wide peak season metrics challenge for 2 consecutive years
• Served as a leader of Amazon's Black Employee Network DEI affinity group. Developed and executed monthly diversity, equity and inclusion initiatives such as onsite and offsite meetings, activities, and programs; resulting in an increase in employee participation in the various Amazon DEI affinity groups
• Traveled to and provided training to new Amazon employees during new multi-state site launches across the USA including in New Jersey, Florida, Maryland, Utah, and Atlanta

• Executed recruitment and selection process by screening resumes, conducting phone interviews, and scheduling in-person interviews on a weekly cadence; resulting in hiring 5-25 new hires for warehouse positions, driving, and maintenance mechanic positions based on weekly staffing needs
• Created job requisitions for open positions and posted on internal UPS careers page and external job board sites such as Indeed, Zip Recruiter, and Career Builder; resulting in receiving high volumes of applications and quality, top talent candidates
• Supervised onboarding process for newly hired employees including distribution of all new hire paperwork. Partnered with training team to facilitate new hire orientation on a weekly cadence
• Identified opportunities to best streamline HR processes and programs and proposed solutions and recommendations to improve efficiencies
• Developed and executed strategies to enhance work culture, employee engagement, satisfaction, retention, rewards, and teambuilding
• Identified training needs for employees, developed relevant learning materials, and collaborated with training team to facilitate training sessions and workshops
• Attended marketing, recruiting, and job fair events at high schools, colleges/universities, and state-held events; resulting in attracting an increase of quality, top talent candidates

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• Served as a primary advisor and consultant for HR support, displaying a strong ability to problem solve and efficiently complete a variety of employee lifecycle data management transactions including but not limited to employee data changes, benefits administration, compensation/wage/payroll and timecard discrepancies, and education and credentialing
• Collaborated with various teams cross-functionally to complete administrative and transactional tasks in a timely manner
• Consulted and provided support to managers and leadership on topics including but not limited to performance management, disciplinary corrective action, delivering feedback, drafting feedback in performance management system, terminations, conflict resolution, coaching/counseling techniques, and company policies and procedures interpretation and implementation
• Completed data review, report auditing, and user acceptance testing of new processes, procedures, and HRIS system updates and configuration as needed

• Served as an initial point of contact for patients and visitors attending doctor appointments
• Completed verification of health insurance, pre-certifications, verified patient identification, collected deductible payments, and reconciled daily financial reports
• Scheduled and confirmed future patient appointments as requested
• Provided general office and administrative support as needed
• Maintained confidentiality and complied with HIPAA privacy regulations regarding patient information and release of patient information to requesting parties