Overview
Work History
Education
Skills
Timeline
Generic

Shelly Davis

Hiawatha,KANSAS

Overview

17
17
years of professional experience

Work History

Receptionist

Amberwell Hiawatha
10.2022 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.

Patient Care Technician

Amberwell Hiawatha
10.2020 - Current
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Collected and transported specimens to prepare for lab testing.
  • Organized and replenished unit supplies to maintain team readiness for expected demands.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Documented patient information and care activities in electronic health record.

CNA/Medication Aide

Falls City Nursing And Rehab
10.2019 - 10.2020
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Documented patient information and care activities in electronic health record.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Gave out medication according to the EMAR. Gave injections to those who needed them as well as different treatments.
  • Helped the nurse on duty with medication for the more difficult patients.

Gift Shop Supervisor

Sac And Fox Casino
04.2014 - 02.2019
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Mentored new sales associates to contribute to store's positive culture.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
  • Made an educational instruction book for how to run the store and register processes.
  • Ordered all merchandise for the gift shop, Set up all displays and organizing of the store and stock room.

Office Manager

Tom Thumb Grocery Store
08.2013 - 07.2014
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Balanced the daily sales to within $5 of their grand total. Highest equaling $550,000 a week

Assistant Office Manager

Bilo Grocery Store
01.2010 - 08.2013
  • Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Transferred and directed phone calls, guests, and mail to correct staff members.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Recorded expenses and maintained accounting records.

Office Manager

Tom Thumb Grocery
10.2008 - 01.2010
  • Maintained computer and physical filing systems.
  • Handled all of the hiring for the front end of the grocery store. Managed approximately 60+ employees.
  • Handled all new hire paperwork and training for the front end staff.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed office operations while scheduling appointments for department managers.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Delivered performance reviews, recommending additional training or advancements.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Balanced the daily sales to within $5 of their daily total.

Office Manager

Environmental Logisics Company
05.2006 - 06.2008
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed the trucking division of the company. Which included directing the truckers, finding loads and directing truckers to pick up and drop off locations.
  • Helped with reports for the Environmental side of the company.
  • Did all payroll and benefit enrollments through Quick Books.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

Associate of Business/Accounting - Business/Accounting

Piedmont Technical College
Greenwood, SC
05.1994

Skills

  • Information Retrieval
  • Expense Reporting
  • Manage Files
  • Records Preparation
  • Information Protection
  • Data Inputting
  • Confirming Transactions
  • Patient Appointment Management
  • Bank Deposits
  • Bookkeeping
  • Patient Reception
  • Word Processing
  • Accounting and Billing Software
  • Billing and Payment Processing
  • Answer Telephone Calls
  • Spreadsheet Tracking
  • Telephone Skills
  • Office Equipment Operation
  • Time Management
  • Appointment Confirmation
  • Customer and Client Relations
  • Office Administration
  • Microsoft Office
  • Business Administration
  • Call Screening
  • Organization Skills
  • Making Appointments
  • Meeting Preparation
  • Calendar Management
  • Verbal and Written Communication
  • Administrative and Clerical Support

Timeline

Receptionist

Amberwell Hiawatha
10.2022 - Current

Patient Care Technician

Amberwell Hiawatha
10.2020 - Current

CNA/Medication Aide

Falls City Nursing And Rehab
10.2019 - 10.2020

Gift Shop Supervisor

Sac And Fox Casino
04.2014 - 02.2019

Office Manager

Tom Thumb Grocery Store
08.2013 - 07.2014

Assistant Office Manager

Bilo Grocery Store
01.2010 - 08.2013

Office Manager

Tom Thumb Grocery
10.2008 - 01.2010

Office Manager

Environmental Logisics Company
05.2006 - 06.2008

Associate of Business/Accounting - Business/Accounting

Piedmont Technical College

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