Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Managers position. Ready to help team achieve company goals.
Hi, I’m
Shelly Davis
Mesa,AZ
Summary
Overview
32
years of professional experience
1
Certification
Work History
Black Bear Diner
Food Server/ Server Lead
01.2019 - Current
Job overview
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Assisted in training new servers, sharing best practices for excellent customer service.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Coco's Bakery And Restaurant
Food Server
03.2005 - 04.2017
Job overview
- Increased sales by upselling appetizers, desserts, and specialty beverages.
- Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
- Established rapport with regular customers, fostering loyalty through personalized service experiences.
Arizona Joe's
Restaurant Manager
02.1992 - 02.2005
Job overview
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Streamlined front-of-house operations by introducing digital reservation systems and mobile payment options for enhanced convenience.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Collaborated closely with other departments within the organization, such as marketing and finance, to achieve shared goals and maintain seamless operations
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Education
Central Arizona CollegeCoolidge, AZ
Associate Of Applied Business
05.2002
University Overview
Skills
- Strong Guest Relations
- Inventory Control
- Payroll
- Strong Leadership
- Conflict Resolution
- POS System Operation
Certification
- Certified Food Server
- Safety certificate
Timeline
Food Server/ Server Lead
Black Bear Diner
01.2019 - Current
Food Server
Coco's Bakery And Restaurant
03.2005 - 04.2017
Restaurant Manager
Arizona Joe's
02.1992 - 02.2005
Central Arizona College
Associate Of Applied Business
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