Shelly Davis
Grand Rapids,MI
Summary
Operations and people-focused leader with 25+ years of experience managing complex, high-responsibility environments across aviation, education, property management, and customer service. Trusted to oversee safety-critical operations, regulatory compliance, and team performance while maintaining a compassionate, steady approach to crisis response and community engagement. Known for sound judgment, clear communication, and the ability to bring structure, calm, and accountability to fast-paced, people-centered organizations.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Property Manager
ClearView Property Management
10.2024 - Current
- Oversee daily operations of a large residential cooperative, ensuring a safe, well-maintained, and welcoming living environment.
- Manage tenant communications, resolve disputes, and build trust-based relationships with residents.
- Coordinate maintenance requests, inspections, and vendor services while ensuring compliance with housing laws and cooperative policies.
- Prepare budgets, track expenses, and monitor financial performance with accuracy and transparency.
- Collaborate with Clearview Property Management to align goals, improve efficiency, and enhance resident experience.
- Assist residents with sensitive and complex needs, including crisis support and navigating government agencies.
- Took decisive action to help a resident experiencing suicidal ideation—personally transporting him to Pine Rest for emergency assistance and ensuring follow-up support.
- Provide daily wellness checks and case-style assistance to elderly residents, including medication coordination and Social Security administration support.
- Create a kid-friendly office environment with monthly themes and after-school treats, fostering a stronger sense of community.
- Actively participate in community-building initiatives that support stability, connection, and pride within the cooperative.
Travel Coordinator & Event Planner
Impact Dynamic Training
04.2024 - Current
- Coordinated travel logistics and tournament schedules for youth sports events, ensuring smooth execution from planning through completion.
- Secured hotel accommodations at competitive rates while managing room blocks for athletes, families, and coaching staff.
- Served as primary point of contact for families, coaches, and event stakeholders, providing timely communication and issue resolution.
- Reserved and managed coaching rooms, meeting spaces, and event-related facilities.
- Coordinated directly with event planners, tournament directors, and housing bureaus to align scheduling, lodging, and operational needs.
- Acted as Tournament Director for select events, overseeing daily operations, schedules, and participant flow.
- Maintained overall safety and organization of the facility during tournaments and events.
- Addressed on-site issues quickly and professionally to ensure a positive experience for participants and families.
- Supported compliance with event policies, safety standards, and operational procedures.
Crew Member
Trader Joe’s
09.2025 - Current
- Deliver exceptional customer service by engaging customers with a friendly, knowledgeable, and approachable demeanor.
- Assist customers with product recommendations, dietary needs, and store navigation to enhance the overall shopping experience.
- Maintain product knowledge across a wide variety of specialty and seasonal items.
- Operate point-of-sale systems accurately while maintaining efficiency and a positive customer experience.
- Stock, rotate, and merchandise products with attention to quality, freshness, and visual presentation.
- Work collaboratively within a tight-knit team environment to meet store goals and maintain a positive workplace culture.
- Adapt quickly to changing priorities in a fast-paced, customer-focused setting.
- Uphold Trader Joe’s standards for cleanliness, food safety, and brand consistency.
Office Administrator
Excel Charter Academy
01.2011 - 01.2024
- Oversee day-to-day operations, scheduling, and administrative workflows in a fast-paced school environment.
- Manage discipline processes, facility usage, and communication between staff, students, and families.
- Develop and implement policies aligned with school objectives and education standards.
- Coordinate maintenance and safety operations to ensure a secure learning environment.
- Organize school-wide events and activities that strengthen community and student engagement.
- Served as COVID Director, leading compliance, reporting, and health-safety procedures during the pandemic.
Supervising Ramp Agent
FedEx
01.1999 - 01.2024
- Led and supervised ramp operations for wide-body aircraft, ensuring safe, efficient loading and unloading in a high-volume, time-critical environment.
- Critically reviewed and executed logistics planning to support on-time departures and operational efficiency.
- Created and verified daily flight departure manifests, load plans, and weight-and-balance documentation to ensure proper center of gravity and regulatory compliance.
- Oversaw load teams to ensure all containers were correctly positioned, secured, and handled according to safety and operational standards.
- Ensured completion and compliance with mandatory regulatory and safety training for employees.
- Performed aircraft offload operations, coordinating the safe transfer of customer freight to over a dozen key markets throughout West Michigan.
- Maintained strict safety oversight during ramp operations, including work performed in inclement and extreme weather conditions.
- Conducted operational audits and reviews to identify process improvements and reduce errors.
- Served as FAA Security Coordinator, ensuring adherence to aviation security regulations and protocols.
- Operated and supervised the use of ground handling equipment while coordinating with flight crews, gate agents, and operations personnel.
Education
Associate of Science - Education Major
Aquinas College
01.2004
Early Childhood Development
Grand Rapids Community College
01.1992
Skills
- Tenant Relations & Customer Service
- Crisis Response & Conflict Resolution
- Property Operations & Compliance
- Budgeting, Reporting & Financial Oversight
- Project & Event Management
- Community Engagement
- Creative Problem-Solving
- Time Management & Organization
- Policy Implementation
- Team Collaboration & Leadership
- Communication (Written & Verbal)
- Technology Proficiency
Certification
safe serve
fair housing training
Timeline
Crew Member
Trader Joe’s
09.2025 - Current
Property Manager
ClearView Property Management
10.2024 - Current
Travel Coordinator & Event Planner
Impact Dynamic Training
04.2024 - Current
Office Administrator
Excel Charter Academy
01.2011 - 01.2024
Supervising Ramp Agent
FedEx
01.1999 - 01.2024
Early Childhood Development
Grand Rapids Community College
Associate of Science - Education Major
Aquinas College