Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Shelly Demott

Cottondale,AL

Summary

Adaptable worker familiar with FOH and BOH operations. Hardworking collaborator with background providing exceptional customer service and friendly food service to ensure guest satisfaction. I've held many titles within the waffle house company, exceling in mulitple areas including waitstaff, Rockstar grill operator and waitstaff trainer. My strengths include good communication, problem solving, production quality and cleanliness as well as being servesafe certified.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Waitress Trainer

Waffle House
Northport, AL
06.2016 - 11.2024
  • Prepared and conducted on-site training sessions for wait staff on customer service, food safety, and proper table setting.
  • Provided guidance to new waiters in learning the menu items and their ingredients.
  • Demonstrated proper methods of taking orders from customers accurately and efficiently.
  • Instructed waiters on how to respond appropriately to customer complaints or inquiries.
  • Reviewed servers' performance regularly by observing them interacting with customers during meal services.
  • Conducted role play activities to illustrate appropriate behavior when dealing with difficult customers.
  • Assisted in developing strategies for improving the overall quality of food service delivered by wait staff members.
  • Monitored compliance with sanitation regulations while maintaining a safe working environment for all employees.
  • Maintained accurate records of trainees' progress throughout the training program.
  • Ensured that all trainees are aware of the company's policies and procedures regarding workplace safety.
  • Conducted refresher courses for experienced waiters on updated menu items and recipes.
  • Advised team members about career development opportunities available within the restaurant industry.
  • Provided constructive criticism to help servers improve their skills and increase efficiency levels.
  • Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
  • Evaluated waiter's performance through feedback forms and one-on-one meetings.

Wait Staff Member

Waffle House
Northport , AL
06.2015 - 11.2024
  • Greeted and welcomed customers, providing them with menus.
  • Ensured that all orders were taken correctly and in a timely manner.
  • Provided excellent customer service to guests, ensuring they had an enjoyable experience.
  • Took beverage orders from patrons and served drinks promptly.
  • Delivered food items to customers at their tables in a friendly, courteous manner.
  • Checked back with customers during meals to ensure satisfaction with food and service.
  • Processed payments accurately using cash registers or point-of-sale systems.
  • Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
  • Bussed tables quickly and efficiently while maintaining a neat appearance of the dining area.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Maintained cleanliness of work area throughout shift by wiping down surfaces, emptying garbage cans.
  • Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.

Grill Operator

Waffle House
Northport, AL
06.2015 - 11.2024
  • Cleaned and maintained grills, kitchen equipment, floors, and surfaces.
  • Maintained sanitation standards in accordance with health regulations.
  • Checked temperature of grill to ensure food safety.
  • Cooked food on the grill according to recipes and customer orders.
  • Kept work area clean and organized throughout shift.
  • Labeled containers appropriately for storage purposes.
  • Followed proper food handling procedures while preparing meals.
  • Ensured compliance with state health codes regarding food preparation and storage.
  • Restocked shelves as needed to maintain inventory levels.
  • Maintained a safe working environment by following established policies and procedures.
  • Communicated effectively with co-workers to ensure efficient workflow in the kitchen.
  • Prepared many menu items during each shift.
  • Distributed food to service staff for prompt delivery to customers.

Education

High School Diploma -

Brookwood High School
Brookwood, AL
05-2013

Skills

  • Constructive Feedback
  • Coaching and Mentoring
  • Menu knowledge
  • Table management
  • Food allergy knowledge
  • Order Accuracy
  • Menu Memorization
  • New employee mentoring
  • Dish preparation
  • Point of Sale (POS) system operations
  • Food Quality Standards
  • Restaurant procedures knowledge
  • Safe Food Handling
  • Tableside Service
  • Cash Handling
  • Food Safety Compliance
  • Server certifications

Affiliations

  • Outside of work my hobbies center around my church and family. I am the childrens sunday school teacher at my church and I am on the drama team. I am always looking for a way to be involved in ministry and serve others.

Accomplishments

  • Certified Gold Server for serving over 100,000 customers
  • Certified Unit Trainer
  • Rockstar Grill Operator

Certification

Serve Safe Certified

References

References available upon request.

Timeline

Waitress Trainer

Waffle House
06.2016 - 11.2024

Wait Staff Member

Waffle House
06.2015 - 11.2024

Grill Operator

Waffle House
06.2015 - 11.2024

High School Diploma -

Brookwood High School

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Shelly Demott