Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shelly Dickinson

Hastings,MI

Summary

Proven Certified Medical Assistant with extensive experience at Corewell Health Pennock General Surgery, demonstrating expertise in HIPAA Compliance and a compassionate approach to patient care. Enhanced clinic efficiency and patient satisfaction through effective patient assessments and electronic health records management. Skilled in fostering trust and ensuring quality care, contributing to improved patient outcomes. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Certified Medical Assistant

Corewell Health Pennock General Surgery
04.2023 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
  • Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
  • Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Directed patients to examining rooms and coordinated transportation assistance as necessary.
  • Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
  • Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
  • Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
  • Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
  • Collaborated with interdisciplinary teams to create comprehensive care plans tailored to individual patient needs.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Oriented and trained new staff on proper procedures and policies.
  • Measured patient pulse oximetry.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Implemented care and efficiency improvements to support and enhance office operations.

Certified Medical Assistant

Spectrum Pennock Family Medicine Lake Odessa
01.2014 - 04.2023
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
  • Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
  • Taught patients about medications, procedures, and care plan instructions.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Prepared and administered medications to alleviate patient symptoms.
  • Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
  • Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Directed patients to examining rooms and coordinated transportation assistance as necessary.
  • Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
  • Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
  • Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
  • Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
  • Educated patients on preventative care measures, effectively reducing the risk of future health complications.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
  • Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.

Medical Assistant

Lakewood Family Healthcare
06.2000 - 01.2014
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.

Education

High School Diploma -

Lakewood High School
Lake Odessa, MI
06.1978

Skills

  • HIPAA Compliance
  • Medical Terminology
  • Specimens collection and processing
  • Patient Scheduling
  • Electronic Health Records
  • Vital Sign Monitoring
  • Patient documentation
  • Patient Assessments
  • Medical Records Management
  • Payment Collection
  • Customer Service
  • Vital signs monitoring
  • Direct Patient Care
  • Maintaining confidentiality
  • Clinical Documentation
  • EMR / EHR
  • Immunization Administration
  • Medical terminology knowledge
  • Reliable team player
  • Sterilization techniques
  • Electronic Medical Records
  • Data Entry
  • Compassionate
  • Patient-focused care
  • CPR
  • First Aid
  • Procedure Assistance
  • Patient Relations
  • Adaptable
  • Patient Care Coordination
  • Appointment Setting
  • Simple dressings
  • Equipment Sterilization
  • Trustworthy companion
  • Sterile technique
  • Complex Problem-Solving
  • Compassionate caregiver
  • Valid [State] driver's license
  • Prioritizing stat orders
  • OB/GYN procedures
  • Reliable transportation
  • Emergency procedures understanding
  • Specimen Collection
  • Appointment Scheduling
  • Electronic Charting
  • Operating EKG Equipment

Certification

  • RMA - Registered Medical Assistant
  • CMA - Certified Medical Assistant

Timeline

Certified Medical Assistant

Corewell Health Pennock General Surgery
04.2023 - Current

Certified Medical Assistant

Spectrum Pennock Family Medicine Lake Odessa
01.2014 - 04.2023

Medical Assistant

Lakewood Family Healthcare
06.2000 - 01.2014

High School Diploma -

Lakewood High School

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Shelly Dickinson