Shelly Dove
Gainesville,FL
Summary
As a seasoned Business Owner, I excel in accounting and inventory management, achieving unparalleled accuracy in financial records. Expertise spans from advanced Excel and DocuSign capabilities to exceptional customer service and negotiation skills. Having been self-employed, I've mastered administrative duties and time management.
Overview
2024
2024
years of professional experience
Work History
Front End Supervisor
Ward’s Supermarket
Business Owner
Self Employed
06.2020 - 07.2023
- Accounting and inventory management, ensuring accuracy and efficiency and financial records
- Marketing and social media management, developing and growing the business Facebook page to over 20k and the business TikTok to over 45k.
- Created and maintained a successful Patreon membership with over 100 paid subscribers
- Operations management
- Customer service
- Product development
- Strategic Planning
- Order fulfillment
Veteran Claims Specialist
Vet Comp & Pen
03.2018 - 07.2020
- Intake for Veterans needing assistance filing for benefits to determine if we could assist them.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Guided approximately 30 new clients per day through the intake process
Damage Recovery Specialist
EAN Holdings (Enterprise Rent-A-Car)
06.2017 - 09.2018
- Liaison between Renter, Enterprise branch, repair shop, and insurance companies.
- Brought damages/loss claims through the process start to finish
- Maintained detailed documentation on all case activities, ensuring compliance with industry regulations and company policies.
- Evaluated customer financial situations, offering tailored solutions that benefited both parties involved.
- Managed approximately 300 rotating claims on any given day
Receptionist, Promoted to Assistant Property Manag
Union Properties of Gainesville, Inc.
01.2013 - 06.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted with onboarding new clients and securing paperwork completion.
- Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
Skills
- DocuSign
- Customer Service
- Administrative Experience
- Excel
- Word
- PowerPoint
- Negotiation and Procurement
- Management
- Marketing
- Accounting
- Payroll
- Front Desk
- Interviewing
- Property Management
Timeline
Business Owner
Self Employed
06.2020 - 07.2023
Veteran Claims Specialist
Vet Comp & Pen
03.2018 - 07.2020
Damage Recovery Specialist
EAN Holdings (Enterprise Rent-A-Car)
06.2017 - 09.2018
Receptionist, Promoted to Assistant Property Manag
Union Properties of Gainesville, Inc.
01.2013 - 06.2017
Front End Supervisor
Ward’s Supermarket
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