Shelly Drouhard
Apple Creek,OH
Summary
Hardworking restaurant manager with several years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.
Overview
1
1
Certification
3
3
years of post-secondary education
15
15
years of professional experience
Work History
Restaurant Manager
Heroes Limited LLC
Wooster, Ohio
05.2011 - 02.2026
- Managed daily restaurant operations for Heroes Limited LLC dining service.
- Supervised front-of-house staff scheduling, shifts, and performance standards.
- Trained team members on service procedures, safety, and cleanliness.
- In charge of all ordering, payroll, hiring, firing.
Front Desk Supervisor
Dunlap Family Physicians
Orrville, Ohio
08.2011 - 09.2014
- Supervised front desk operations and guided guest service standards
- Trained front desk staff on check-in procedures and phone etiquette
- Coordinated daily scheduling for reception coverage and shift changes
- Patient intake as well as computer work.
- Monthly reports for the Practice Manager.
Education
Associate of Arts - Health Administration
Grand Canyon University
Phoenix, AZ 06.2009 - 03.2012
Skills
- Go getter
- Never call of work
- Problem solver
- Learn things very quickly
- Easy going
- Get along with everyone
- Customer service is my main priority
Certification
- Associates Degree in Healthcare Administration
- Willing to help others
- Team works makes the dream work
References
References available upon request.
Timeline
Front Desk Supervisor
Dunlap Family Physicians
08.2011 - 09.2014
Restaurant Manager
Heroes Limited LLC
05.2011 - 02.2026
Associate of Arts - Health Administration
Grand Canyon University
06.2009 - 03.2012