Shelly Dunaway
Henrico,VA
Summary
Self-assured professional skilled in interpersonal communications and offering background in customer service. Problem-solver with great personality. Brings excellent client engagement skills as Customer Service Executive.
Overview
24
24
years of professional experience
Work History
Life Insurance Sales Agent
Transamerica Life Insurance Company
2010.01 - Current
- Negotiated contracts and terms of sale with potential customers.
- Streamlined administrative tasks by implementing improved organizational systems that reduced time spent on paperwork without compromising accuracy or compliance standards.
- Successfully met or exceeded sales quotas on a consistent basis through strategic planning, effective communication skills, and a commitment to understanding client needs.
- Assisted clients in selecting the most appropriate life insurance policies for their circumstances, resulting in satisfied customers and repeat business.
Lead Financial Service Coordinator
Suntrust Bank
2008.11 - 2010.08
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Contributed to business growth by identifying opportunities for process improvement and recommending actionable solutions.
Owner/Operator
Let's Talk Communications
2000.06 - 2004.10
- Implemented effective financial management practices, improving cash flow and profitability.
- Assisted in recruiting, hiring and training of team members.
- Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
- Increased customer satisfaction by providing high-quality services and timely communication.
Education
High School Diploma -
Hermitage High School
Richmond, VA06.1979
Skills
- Team Development
- Customer Data Confidentiality
- Customer Service
- Multi-line phone talent
- Administrative and Office Support
- MS Office
- Office equipment proficiency
- Computer Skills
- Problem Resolution
- Business Development
- Account Management
Timeline
Life Insurance Sales Agent
Transamerica Life Insurance Company
2010.01 - Current
Lead Financial Service Coordinator
Suntrust Bank
2008.11 - 2010.08
Owner/Operator
Let's Talk Communications
2000.06 - 2004.10
High School Diploma -
Hermitage High School