Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelly Dunaway

Henrico,VA

Summary

Self-assured professional skilled in interpersonal communications and offering background in customer service. Problem-solver with great personality. Brings excellent client engagement skills as Customer Service Executive.

Overview

24
24
years of professional experience

Work History

Life Insurance Sales Agent

Transamerica Life Insurance Company
01.2010 - Current
  • Negotiated contracts and terms of sale with potential customers.
  • Streamlined administrative tasks by implementing improved organizational systems that reduced time spent on paperwork without compromising accuracy or compliance standards.
  • Successfully met or exceeded sales quotas on a consistent basis through strategic planning, effective communication skills, and a commitment to understanding client needs.
  • Assisted clients in selecting the most appropriate life insurance policies for their circumstances, resulting in satisfied customers and repeat business.

Lead Financial Service Coordinator

Suntrust Bank
11.2008 - 08.2010
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Contributed to business growth by identifying opportunities for process improvement and recommending actionable solutions.

Owner/Operator

Let's Talk Communications
06.2000 - 10.2004
  • Implemented effective financial management practices, improving cash flow and profitability.
  • Assisted in recruiting, hiring and training of team members.
  • Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
  • Increased customer satisfaction by providing high-quality services and timely communication.

Education

High School Diploma -

Hermitage High School
Richmond, VA
06.1979

Skills

  • Team Development
  • Customer Data Confidentiality
  • Customer Service
  • Multi-line phone talent
  • Administrative and Office Support
  • MS Office
  • Office equipment proficiency
  • Computer Skills
  • Problem Resolution
  • Business Development
  • Account Management

Timeline

Life Insurance Sales Agent

Transamerica Life Insurance Company
01.2010 - Current

Lead Financial Service Coordinator

Suntrust Bank
11.2008 - 08.2010

Owner/Operator

Let's Talk Communications
06.2000 - 10.2004

High School Diploma -

Hermitage High School

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Shelly Dunaway