Summary
Work History
Education
Skills
Work Availability
Timeline
Shelly Eredia

Shelly Eredia

Huntington Beach,CA
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford

Summary

Results-driven, collaborative leader committed to fostering an engaged and empowering work culture through effective partnerships with colleagues. I have demonstrated expertise in cultivating and nurturing relationships with diverse stakeholders within dynamic, fast-paced environments.

As an experienced manager, I am known for inspiring and motivating teams while adeptly addressing challenges through analytical problem-solving. I possess exceptional customer relations aptitude and a talent for building strong, lasting relationships. Moreover, I am skillful in exercising independent decision-making and sound judgment to drive positive impacts on company success. I am committed to leveraging training, monitoring, and morale-building capabilities to drive continuous improvement in employee engagement and boost performance.

Work History

Remote Customer Success Manager / Administrator

Pan's Mushroom Jerky
11.2020 - 06.2023
  • Continually developed and maintained relationships with customers, achieving customer satisfaction rate of 95%
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Managed 100+ D2C and B2B inquiries per day.
  • Created customer support strategies to increase customer retention.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Utilized customer feedback to inform changes and improvements to customer success plans.
  • Created and maintained comprehensive customer success documentation for internal and external used external use
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.

Remote Customer Success Specialist / Administrator

DALMATA
01.2020 - 12.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Cultivated customer loyalty, promoted repeat business, and improved sales.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Created customer support strategies to increase customer retention.
  • Tracked customer service cases and updated service software with customer information.
  • Assisted customers in troubleshooting product issues and provided timely technical support.

Remote Onboarding & Trainer / Personal Concierge

HELLO ENVOY
03.2013 - 01.2020
  • Communicated with Envoy candidates, scheduled 50+ interviews per day, and maintained database with job applicants' documents and records.
  • Collaborated with colleagues on improvement of hiring and onboarding procedures.
  • Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
  • Put together employee files and collected required digital or physical information to meet requirements.
  • Trained new hires in technology required to access company systems and complete job tasks.
  • Completed required criminal, credit, or drug tests for new hires.
  • Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
  • Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
  • Personal Envoy concierge to 10+ senior clients per week; arranged shopping trips, shuttled to doctors appointments, assisted with daily needs, responsible for sensitive material.
  • Organized and detail-oriented with a strong work ethic.
  • Worked flexible hours across night, weekend and holiday shifts.

Education

Bachelor of Science - Biology

University of Hawaiʻi At Mānoa, Honolulu, HI
06.2010

Skills

  • Customer Relationship Management, Analysis and Insights
  • Google Apps
  • CRM Software
  • SaaS Applications
  • Microsoft Office & Word
  • Problem Resolution and Escalation
  • Process Improvement and Implementation
  • Organizational and Leadership Skills
  • Research
  • Training Programs
  • Account Updates
  • Outreach Initiatives
  • Customer Retention
  • Satisfaction Surveys
  • Operational Efficiency
  • Business Development
  • Consultative Selling Techniques
  • SEO / Copywrite
  • Affiliate Marketing / Lead Generation
  • Effective Customer Communication
  • HTML / CSS / Java
  • Creative Solution Design and Execution
  • Data Collection and Reporting
  • Define Customer Needs
  • Customer Account Review
  • Quality Control Standards
  • Best Practices and Methodologies
  • Research
  • Corrective Action Planning
  • Account Management
  • Schedule Management
  • Define Customer Needs
  • Customer Account Review
  • Quality Control Standards
  • Best Practices and Methodologies
  • Research
  • Corrective Action Planning
  • Account Management
  • Schedule Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Remote Customer Success Manager / Administrator - Pan's Mushroom Jerky
11.2020 - 06.2023
Remote Customer Success Specialist / Administrator - DALMATA
01.2020 - 12.2020
Remote Onboarding & Trainer / Personal Concierge - HELLO ENVOY
03.2013 - 01.2020
University of Hawaiʻi At Mānoa - Bachelor of Science, Biology

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Shelly Eredia