Shelly Ewing
Houston
Summary
Detail-oriented professional with experience in records management, Microsoft Office, and customer service. Frequently praised as hard-working by peers, I can be relied upon to help your team achieve its goals.
Overview
10
10
years of professional experience
Work History
Remote Customer Service Representative
Cigna
01.2021 - Current
- Prioritized tasks effectively while managing multiple projects at one time
- Handled medical claims, customer complaints and inquiries in a courteous and efficient manner
- Processing and adjudicating health insurance claims
- Processed orders, returns, and refills in an accurate and efficient manner
- Determined charges for services requested and arranged for billing
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems
- Met daily customer service quotas with a focus on quality
- Communicating with customers, providers, and internal stakeholders
Remote Customer Service Representative
Primerica
06.2017 - 01.2021
- Prioritized tasks effectively while managing multiple projects at one time
- Resolved customer complaints promptly and efficiently
- Utilized problem-solving techniques to quickly resolve customer complaints in a professional manner
- Ensured compliance with applicable laws, regulations, policies, procedures, and ethical standards when handling sensitive information
- Investigated and researched issues to determine root causes and appropriate resolution methods
- Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions
- Created reports on customer satisfaction trends for management review purposes
- Referred unresolved customer grievances to designated departments for further investigation
- Performed data entry tasks accurately and in a timely manner.
Bank Teller
JPMorgan Chase
10.2014 - 06.2017
- Followed procedures for removing accounts for dormancy
- Issued and redeemed money orders, traveler's checks and savings bonds
- Processed and maintained records of customer loans
- Performed basic bookkeeping duties such as posting entries into ledgers or reconciling accounts receivables and payables statements
- Entered customer transactions into computers to record transactions and issue computer-generated receipts
- Received mortgage, loan and public utility bill payments, verified payment dates, and amounts due
- Developed strong relationships with customers to ensure repeat business
- Ensured that all customer data was kept confidential according to bank policy standards.
Education
Bachelor Degree in Business Administration -
Texas State University
San Marcos, TX06.2022
Skills
- Outlook
- Customer complaint resolution
- Selling skills
- Customer relations
- Microsoft Excel
Jobtitle
CUSTOMER SERVICE AGENT
Timeline
Remote Customer Service Representative
Cigna
01.2021 - Current
Remote Customer Service Representative
Primerica
06.2017 - 01.2021
Bank Teller
JPMorgan Chase
10.2014 - 06.2017
Bachelor Degree in Business Administration -
Texas State University