Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
Accomplishments
References
Timeline
Generic

Shelly Foster

Olympia

Summary

Dynamic professional with extensive experience in quality assurance and patient care at Madigan Army Medical Center. Demonstrated expertise in regulatory compliance and audit coordination, leading to enhanced operational efficiency. Proficient in customer service and time management, consistently delivering actionable insights and corrective action plans to drive improvement and uphold high standards of care.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant Palliative Care

Donn and Brandy Foster
Rochester
09.2020 - 05.2025
  • Maintained accurate records of patient care, mental and physical condition, progress, or problems for review with the medical staff.
  • Performed housekeeping duties, prepared and served meals to patients in their rooms, and assisted with feeding.
  • Facilitated activities of daily living, personal hygiene management, feeding, dressing, and ambulation.

Inspector in Quality Assurance and Quality Control

Madigan Army Medical Center, MAMC
Tacoma
04.2009 - 09.2020
  • Participated in internal audits to evaluate current practices against established policies and procedures. Conducted visual and dimensional inspections of production to ensure conformance with contract specifications.
  • Reviewed performance reports to identify trends, or opportunities for improvement. Investigated customer complaints regarding quality issues and performed root cause analysis.
  • Assisted in the development of corrective action plans to address identified non-conformances or areas of improvement. Compiled daily reports summarizing inspection activities, findings, and recommendations.
  • Prepared financial and administrative reports and statements for military and civilian leadership. Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.

United States Air Force Active Duty

United States Air Force
03.1989 - 04.2009
  • Documented all findings from investigations into non-conformances in order to track progress towards resolution. Trained personnel on the use of new technologies or techniques designed to improve safety standards.
  • Created reports detailing results from inspections, tests, investigations that were used by senior management for decision-making purposes.
  • Directed the preparation and execution of internal and external audits, achieving compliance with AF and Army standards and procedures.

Education

BBA - Business Administration

Evergreen State College
Olympia, WA
06-2027

Bachelor of Arts - Early Childhood Education

University of New Mexico
Albuquerque, NM
06-1997

Associate of Applied Science -

Community College of The Air Force
Montgomery, AL
04-1994

Skills

  • Quality assurance
  • Regulatory compliance
  • Customer service
  • Audit coordination
  • Sampling procedures
  • Time management abilities

Affiliations

  • Church activities, leader in teen youth group, daycare coordinator
  • Volunteer for homeless clothing and food drives
  • Volunteer for local battered women's shelter

Languages

British English
Professional

Certification

  • Certificate Transportation of Biomedical Material Course (2020)
  • Certificate Emergency Preparedness and Response Course (2020)
  • Certificate DOD Government Purchase Card (2020)
  • Certificate US Bank Corporate Payment System (2020)

Accomplishments

Madigan Army Medical Hospital Civilian of the year (2018)

References

References available upon request.

Timeline

Certified Nursing Assistant Palliative Care

Donn and Brandy Foster
09.2020 - 05.2025

Inspector in Quality Assurance and Quality Control

Madigan Army Medical Center, MAMC
04.2009 - 09.2020

United States Air Force Active Duty

United States Air Force
03.1989 - 04.2009

BBA - Business Administration

Evergreen State College

Bachelor of Arts - Early Childhood Education

University of New Mexico

Associate of Applied Science -

Community College of The Air Force

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