Shelly Frommer
North Charleston
Summary
I am a positive, self motivated and collaborative employee who understands the importance of attention to detail in my work. My self discipline and strong work ethic will ensure positive production and efficiency in your office
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Dillard's Retail
12.2018 - Current
- Part time weekend work as needed.
- Team Lead Customer Service Associate as the face to face and direct phone call lines for order review and shipping.
- Receiving and shipping for store.
- Product pull for customer orders, processing product sales and returns, tagging markdown merchandise and reviewing online order information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Accounts Payable Specialist
CMC-MRS
05.2021 - 03.2025
- Ensured timely payments for all invoices, maintaining strong relationships with vendors and suppliers.
- Reduced invoice processing time with accurate data entry and timely vendor communication.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Facilitated dispute resolution between company departments and vendors regarding payment issues or discrepancies in invoicing.
- Maintained compliance with internal controls and external regulations related to accounts payable processes.
Medical Specialist-Processor
RecordQuest
01.2018 - 05.2021
- Ensure the requested correct patient private health information is accurately released to the proper requester
- Verify submitted data for a specified time and date range
- Accurately price the cost of the request based on State and/or Federal Regulations
- Understand various patient record requests and understand the various entities requesting patient records
- Identify inaccuracies and/or omissions in patient record requests
- Upload patient records as necessary to CIOX, DOMA and VA
- Well versed with HIPAA regulations
Patient Registration Representative
MUSC
05.2012 - 12.2017
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Built rapport with diverse populations through excellent interpersonal skills, empathy, and active listening abilities during interactions with patients and families.
- Streamlined patient registration process by implementing efficient data entry techniques and maintaining organized records.
Education
Associate's degree - Business Marketing
Germanna Community College
Fredericksburg, VA05.2002
High school diploma - Advanced
Courtland High School
Fredericksburg, VA05.1997
Skills
- Customer service
- Critical thinking
- Data entry
- Call center experience
- Administrative support
- Microsoft Office Suite
- Staff training
- Quality control
- Account management
- Shipping and logistics
- Quality assurance controls
- Team development
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteImportant To Me
Company CultureCareer advancementTimeline
Accounts Payable Specialist
CMC-MRS
05.2021 - 03.2025
Customer Service Representative
Dillard's Retail
12.2018 - Current
Medical Specialist-Processor
RecordQuest
01.2018 - 05.2021
Patient Registration Representative
MUSC
05.2012 - 12.2017
High school diploma - Advanced
Courtland High School
Associate's degree - Business Marketing
Germanna Community College
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