Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelly Furr

Faucett,MO

Summary

I had a cosmetologist license for 15 years and owned the business for 12 years. I was also a Safety-conscious School Bus Driver with 6 years in school bus transportation work, route plan, route log, daily fluid maintenance of buses, Transported school district's students on daily routes and field trips. As a warehouse package handler, I have labor and teamwork skills with 1 year of experience. Adept at loading and unloading trucks, shipping and receiving and order picking and packing. Reliable and safety-conscious with excellent freight labeling capabilities. Talented Manager with expert team leadership, planning and organizational skills built during successful career.

Overview

31
31
years of professional experience

Work History

Warehouse Package Handler

Fed Ex Ground
10.2020 - 07.2023
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Followed verbal and written instructions to properly move and ship products.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Checked products for damage or other issues before packing into boxes.

Manager on Duty

Pilot
10.2020 - 07.2021
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Trained employees in essential job functions.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established time frames.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Tallied cash drawer at beginning and end of each work shift.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

School Bus Driver

Jarnik Buses
09.2015 - 09.2021
  • Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
  • Maintained Mo driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
  • Inspected emergency equipment and verified safe working order for student and driver use.
  • Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Obeyed federal, Mo and local traffic laws and regulations to enable safe transportation outcomes for participants.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
  • Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
  • Enforced student behavior policies and responded to student emergencies.
  • Supervised students during loading, unloading and on bus.
  • Assisted students with boarding and exiting bus to reduce safety issues.
  • Completed logbooks, incident reports and other daily paperwork.
  • Assessed bus condition and maintained brakes, wipers, gas levels, and cleanliness.
  • Created and enforced bus rules and kept expectations posted.
  • Developed positive relationships with students, faculty and parents to support continuous rapport and communication.

Cashier

Farris Truck Stop
01.2013 - 01.2014
  • Helped customers complete purchases with cash, card, company card and check transactions to complete gas, fuel, or merchandise transactions and locate items.
  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
  • Approached every question or concern with calm and level-headed approach.
  • Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
  • Cleaning restrooms, deli, coffee, food area stocked and sanitized, ordered and stock tobacco products.

Owner/Cosmetologist

Shelly's Hair & Tanning
01.2002 - 03.2015
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Answered phone calls and emails to schedule client appointments.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Educated clients on proper skin care techniques and ideal products suitable to needs.
  • Performed eyebrow shaping and Brazilian waxing to provide symmetry and remove unwanted hair.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Developed loyal following of clients by providing high-quality services.
  • Maintained regular client list and successfully handled walk-in customers.

Cosmetologist

J'Michael's Hair
06.1999 - 01.2001
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Maintained regular client list and successfully handled walk-in customers.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.

Cashier

Green Hills Grocery
01.1996 - 01.1998
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.

Crew Member, Manager

McDonald's Restaurant
03.1992 - 04.1996
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Assisted other team members to achieve goals.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.

Education

Associate of Applied Science - Cosmetology

Vatterott College
St Joseph, MO
06.1999

High School Diploma -

Mid Buchanan
Faucett, MO
05.1994

Skills

  • Leadership, teamwork, management, customer service skills
  • Vehicle Systems Maintenance, GPS and Route Planning, Route Logs
  • Liquor Law Compliance,Refunds and Exchanges
  • Customer Relationship Management, Employee Supervision,
  • Package Preparation, Shipping and Receiving, Fragile Item Handling, Package Loading, Workplace Safety, Damage Prevention, Warehouse Procedures
  • Credit and Cash Transactions, Cash Counting Machine Operations, Issue Resolution, Cash Register Systems
  • Client Consultations

Timeline

Warehouse Package Handler

Fed Ex Ground
10.2020 - 07.2023

Manager on Duty

Pilot
10.2020 - 07.2021

School Bus Driver

Jarnik Buses
09.2015 - 09.2021

Cashier

Farris Truck Stop
01.2013 - 01.2014

Owner/Cosmetologist

Shelly's Hair & Tanning
01.2002 - 03.2015

Cosmetologist

J'Michael's Hair
06.1999 - 01.2001

Cashier

Green Hills Grocery
01.1996 - 01.1998

Crew Member, Manager

McDonald's Restaurant
03.1992 - 04.1996

Associate of Applied Science - Cosmetology

Vatterott College

High School Diploma -

Mid Buchanan

Similar Profiles

CREATE PROFILE
Shelly Furr