Shelly Gandy
Hortense,Ga
Summary
Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
28
28
years of professional experience
Work History
Universal Banker / Teller 2
Ameris Bank
Brunswick, GA
10.2022 - Current
- Processed deposits, withdrawals while adhering to bank policies and procedures.
- Balanced currency, coin, and checks in cash drawers at the end of each shift.
- Maintained updated knowledge of all current bank products and services offered by the financial institution.
- Performed basic teller functions including cashing checks, accepting deposits and processing account transfers.
- Developed strong relationships with customers through effective communication skills.
- Provided assistance to branch staff members in order to meet operational goals.
- Ensured compliance with all applicable federal regulations including Bank Secrecy Act, Anti-Money Laundering regulations, OFAC requirements.
- Verified customers' identification documents in accordance with Bank Secrecy Act regulations.
Substitute Teacher
Waynesville Primary School/ESS
Waynesville, Ga
11.2018 - 04.2020
- Guided learning process, achieving curriculum goals and objectives
- Followed existing lesson plans to provide consistent instruction to assigned students
- Provided classroom teacher with written feedback on results of lessons and student behavior issues
- Maintained discipline and classroom control, fostering safe and positive learning environment
- Observed established classroom schedules to provide consistency for students
- Managed classroom environment, helping students learn in absence of regular teachers
Shift Leader
Ruby Tuesday
Brunswick, Ga
06.2011 - 10.2012
- Maintained clean and secure operating environment, driving safety and wellbeing of employees on shift
- Interviewed and hired employees under guidance of supervisor
- Maintained adequate shift staffing levels to meet projected sales or expected customer levels
- Created successful shift plans, adjusting team member line-up to achieve shift efficiency
- Used company tools and resources to train employees
- Held team members accountable during shift by effectively coaching to improve performance
- Supervised food production and preparation, promoting consistency with established recipes and procedures
- Cultivated and maintained work culture through team building and positive interactions
Assistant Manager
Fairhaven Assisted Living
Brunswick, GA
01.2011 - 06.2011
- Screened incoming telephone calls, routing to appropriate personnel
- Supported information security and integrity with well-organized filing systems and databases
- Maintained files and filing, keeping sensitive information confidential
Assistant Manager/ Corp. Trainer/ Bartender
Ruby Tuesday
Douglas, GA
03.2003 - 04.2009
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties
- Interviewed potential job candidates and made hiring recommendations to general manager
- Resolved customer complaints and handled refunds and returns to promote satisfaction
- Assisted with new employee training and conducted performance reviews to track overall progress
- Managed company orders, expenditures and sales to meet budget and revenue targets
- Organized company merchandise and displays to increase brand awareness and product sales
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs
- Scheduled equipment cleanings, maintenance and repairs and ordered new equipment and tools
- Reported customer and employee accidents, injuries and concerns for supervisor review
- Tracked store inventories and replenished products according to demand
- Coordinated employee schedules according to staff availability and processed time-off requests
Teller
Community Banking Company of Fitzgerald
Fitzgerald, GA
08.1996 - 04.2001
- Supported exceptional customer service with prompt acknowledgment and accurate account services
- Drafted currency and transaction reports at close of each business day
- Followed department policies and completed required paperwork for each transaction
- Assisted management in bank opening and closing procedures
- Balanced cash drawer and maintained full accountability for assigned cash on hand
- Contributed to fraud detection support, documenting suspicious activity and reporting flagged transactions
- Greeted customers with professionalism and friendly and courteous demeanor
- Adhered to security and regulatory requirements surrounding financial transactions
- Processed ATM deposits and reconciled against reports
- Responded to banking inquiries and requests from customers
Education
High School Diploma -
Fitzgerald High School
Fitzgerald, Ga06.1995
Skills
- Transaction Processing
- Document Verification
- Cash Drawer Balancing
- Client Confidentiality
- Currency Exchange
- Branch operations
- Adaptive Learning
Timeline
Universal Banker / Teller 2
Ameris Bank
10.2022 - Current
Substitute Teacher
Waynesville Primary School/ESS
11.2018 - 04.2020
Shift Leader
Ruby Tuesday
06.2011 - 10.2012
Assistant Manager
Fairhaven Assisted Living
01.2011 - 06.2011
Assistant Manager/ Corp. Trainer/ Bartender
Ruby Tuesday
03.2003 - 04.2009
Teller
Community Banking Company of Fitzgerald
08.1996 - 04.2001
High School Diploma -
Fitzgerald High School
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