Shelly Gaul
Paige ,TX
Summary
Proven Pharmacy Technician and Manager of Operations with a track record of enhancing workflow and customer satisfaction at CVS Pharmacy. Skilled in medication dispensing and team collaboration, I excel in optimizing operations and achieving financial targets, resulting in a significant reduction of operational expenses. My leadership fosters a culture of continuous improvement and regulatory compliance.
Overview
25
25
years of professional experience
Work History
Pharmacy Technician
Walmart
06.2019 - 07.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Pharmacy Technician
CVS Pharmacy
11.2012 - 03.2019
- Answer phone
- fill prescriptions
- add insurance information
- stock
- order
- assistance to pharmacists
- Cashier
Manager of Operations
Taco Bell
01.1999 - 06.2012
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Mentored junior team members in their career progression pathing endeavors towards managerial roles within the company structure framework.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Led team meetings to discuss performance metrics, fostering culture of continuous improvement and accountability.
- Improved team morale with regular feedback sessions and recognition of outstanding performance.
- Improved inventory accuracy with implementation of new tracking system, minimizing losses and write-offs.
- Analyzed sales data to identify trends and areas for expansion, contributing to strategic planning and growth.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Increased profit by streamlining operations.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Medical Assistant - Doctor Office
03.2014
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Answering customer questions
- Insurance Billing
- Medication Dispensing
- Patient confidentiality
- Prescription Filling
- Insurance Verification
- Supply Restocking
- Pharmacology knowledge
- HIPAA
- Drug Classification Knowledge
- Processing payments
- Pharmacy Software Proficiency
- Healthcare regulations
- Medication labels
- Medicare and Medicaid process
- Drug Inventory Management
- Prescription Interpretation
- Verifying orders
- Manual and automated medication dispensing
- Receiving incoming supplies
- Medication Storage Procedures
- Regulatory Compliance
- Order Verification
- Secure storage of medications
- Drug Interaction Awareness
- Updating medication histories
- FDA Drug Safety Guidelines
- OTC Recommendations
- New Hire Onboarding
- Customer Service
- Data Entry
- Attention to Detail
- HIPAA Compliance
- Prioritization and Organization
- Prescription Filling and Labeling
- Dispensing Medications
- Cash Register Operations
- Insurance processing
- Certified Pharmacy Technician (CPhT)
- Patient Profile Setup
Accomplishments
- Reduced prescribing errors Number% by reaching out to prescribers to verify medication orders.
- Manager of the year award
- Most improved award
- Customer Service Award
- Accounting award
Timeline
Pharmacy Technician - Walmart
06.2019 - 07.2023
Pharmacy Technician - CVS Pharmacy
11.2012 - 03.2019
Manager of Operations - Taco Bell
01.1999 - 06.2012
High School Deploma - Medical Assistant , Doctor Office