Shelly Gibbs
Whitesboro,TX
Summary
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. High experience with customer service.
Overview
11
11
years of professional experience
Work History
Clerk
Texas Park & Wildlife Department
04.2024 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Data entry
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Utilized office management software to record and track customer information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Hair Stylist
Self-employed
04.2017 - 03.2024
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Administrative Assistant
3rd District Court
02.2013 - 07.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors, for the mediation department.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Certified Medical Assistant
Pima Medical Institute
Albuquerque, NM10.1994
High School Diploma -
Rio Grande High School
Albuquerque, NM05.1978
Skills
- Telephone Etiquette
- Customer Satisfaction
- Cash Handling
- Cash Management
- Administrative Support
- Filing systems
- Database entry
- Administrative tasks
- Mail handling
- Processing mail
- Typing Speed 45 wpm
- Mail Processing
- Point of sale operation
- Billing and coding
- Proficient in medical termini
- Data Entry
Timeline
Clerk
Texas Park & Wildlife Department
04.2024 - Current
Hair Stylist
Self-employed
04.2017 - 03.2024
Administrative Assistant
3rd District Court
02.2013 - 07.2015
Certified Medical Assistant
Pima Medical Institute
High School Diploma -
Rio Grande High School
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