Shelly Goff
Frost,TX
Summary
Well-qualified Medical Administrative professional successful at helping patients navigate medical office procedures while maintaining smooth and efficient business operations. Offering 25 years of related experience, diligent nature and expertise in electronic records management. Forward-thinking professional bringing more than 25 years of experience working for fast-paced physician practices. Exceptional success driving financial improvements and revenue increases for large specialty practices. Forward-thinking professional bringing more than 25 years of experience working for fast-paced physician practices. Exceptional success driving financial improvements and revenue increases for large specialty practices. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Certified Orthopedic Technician and versed in orthopedic administrative office management, related regulatory guidelines and patient care. Highly knowledgeable in areas of medical terminology and departmental payroll, budgeting and AP/AR activities. Skillful coordinator of staff, resources and daily operations.
Overview
46
46
years of professional experience
Work History
Medical Assistant
Arlington Gynecology
Arlington, TX
07.1999 - 12.2022
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Ordered and prepared reagents and supplies.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Compiled necessary documents for surgical billing packages.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
Orthopedic Technician/Medical Office Manager
Navarro Regional Hospital
Corsicana, TX
02.2002 - Current
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Built relationships with physicians to create steady referral pipeline.
- Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing $[Amount] annual budget.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Developed close working relationships with front office and back office staff.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Developed policies and procedures for effective practice management.
- Created and implemented organizational policies and procedures.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Performed patient assessments and contributed to development of interdisciplinary care plans.
- Managed 10 employees with various personalities and from different cultures for large 20-physician practice.
Emergency Room Technician
Arlington Memorial Hospital
Arlington, TX
10.1996 - 06.1998
- Collected basic samples, labeled specimens properly and transferred to laboratory for testing.
- Assisted with resuscitation, CPR and emergency airway procedures.
- Assisted doctors with examinations of patients by taking vital signs and drawing blood.
- Worked with nurses to assess patients and prepare for tests and procedures.
Emergency Medical Technician
Baylor University Medical Center
Dallas, TX
06.1996 - 01.1997
- Worked with nurses to assess patients and prepare for tests and procedures in major trauma center with 50 patient rooms.
- Quickly responded to codes and cardiac monitor alarms.
- Received direction and assignments from at least 5 physicians and 10 nurses each shift providing efficient technical support to optimize patient care.
- Safely transported patients by wheelchair, stretcher or bed to other units.
- Utilized hospital beds and wheelchairs to transport patients throughout hospital.
- Continuously monitored patients and reported changes to head nurses and physicians.
- Monitored patients' comfort and safety during examinations and tests to alert physicians of abnormalities and changes in patient response.
- Used various electronic medical records to maintain records of patient care, condition and progress and reported and discussed observations with supervisor.
- Liaised between nurses, physicians, patients, and visitors.
- Followed all hospital policies and procedures and complied with local, state and federal agency and accrediting body guidelines.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring and non-invasive blood pressure monitoring systems.
- Measured and fit crutches and canes, instructing patients on proper use of support devices.
- Decontaminated and sanitized all equipment, instruments and supplies.
- Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
- Assisted patients with limited mobility in dressing and undressing, bathing and other day-to-day needs.
- Administered basic wound care, insertion of Foley catheters and nasogastric tubes.
- Administered first aid treatment and life support to care for sick or injured individuals.
- Facilitated transfer of patients throughout medical facility and between departments.
- Applied orthopedic devices like traction and OCL splints.
- Carried out phlebotomy procedures and watched for adverse reactions.
Education
No Degree - Basics
El Centro College
Dallas, TXAssociate of Science -
Paris Jr. College
Paris, TX05.1999
Skills
- Training and Development
- Clerical Support
- Self-Motivated
- Analytical and Critical Thinking
- Workflow planning
- Database administration
- Staff Management
- Payroll and budgeting
- Business administration
- Scheduling
- Policy and procedure modification
- Credit and collections
Timeline
Orthopedic Technician/Medical Office Manager
Navarro Regional Hospital
02.2002 - Current
Medical Assistant
Arlington Gynecology
07.1999 - 12.2022
Emergency Room Technician
Arlington Memorial Hospital
10.1996 - 06.1998
Emergency Medical Technician
Baylor University Medical Center
06.1996 - 01.1997
No Degree - Basics
El Centro College
Associate of Science -
Paris Jr. College
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