Shelly Green
Summary
Detail-oriented and highly experienced Quality Assurance Tester with over 25 years of expertise ensuring software functionality, usability, and performance across diverse platforms. Proven track record of identifying critical issues, streamlining testing processes, and collaborating with cross-functional teams to deliver high-quality products. Adept in both manual and automated testing environments, with strong skills in SQL and Agile methodologies.
Overview
26
26
years of professional experience
Work History
Quality Assurance Tester
Georgia Department of Public Health
Atlanta
10.2023 - Current
- Maintained quality assurance procedure documentation for various public health systems.
- Recommended system and process improvements to boost productivity and efficiency.
- Participated in calibration sessions with stakeholders to ensure consistent policy alignment.
- Applied Agile and Scrum methodologies to meet project milestones and deadlines.
- Tested product functionality, performance, and compliance against design specifications.
- Wrote and updated manual test cases to optimize productivity.
- Conducted unit and regression testing on software and individual modules.
- Documented, triaged, and tracked defects in Jira, working closely with developers for resolution.
- Created and maintained a database of known testing defects.
- Simulated production environments for enhanced software testing accuracy.
IT Analyst 4
Verizon Wireless
Atlanta
01.2008 - 12.2019
- Monitored performance and supported deployments for AWS cloud base applications.
- Worked closely with development teams to resolve issues with applications.
- Gather and analyze business requirements from stakeholders to identify IT needs and potential improvements.
- Oversee the installation, testing, and deployment of new systems and hardware.
- Trained end users on new functionality prior to go-live dates.
Quality Assurance Tester
Verizon Wireless
Alpharetta
12.1999 - 12.2007
- Maintained comprehensive quality assurance documentation to support consistent testing procedures.
- Recommended improvements to systems and workflows to drive increased productivity.
- Collaborated with stakeholders in calibration sessions to ensure alignment on policies and processes.
- Utilized Agile and Scrum methodologies to manage project milestones and meet tight deadlines.
- Performed functional, performance, and compliance testing in accordance with design specifications.
- Authored and updated detailed manual test cases to support efficient team testing.
- Executed unit and regression tests to verify software integrity and compatibility.
- Logged and tracked defects in Jira, facilitating prompt developer resolution.
- Created a reusable database of known issues to streamline future testing efforts.
- Simulated real-world environments to enhance the accuracy and reliability of testing results.
Education
Indiana University
Bloomington, IN01.1991
Skills
- SQL & Database Validation
- Manual & Automated Testing
- Test Case Development & Execution
- Regression & Functional Testing
- JIRA Ticketing System
- Agile & Scrum Methodologies
- Quality Assurance Documentation
- PL/SQL
- Cross-Functional Team Collaboration
- Production Environment Simulation
- Defect Management & Triage
- TAOD Database Tool
- Performance testing
- Stakeholder communication
- System documentation
- Test case maintenance
Timeline
Quality Assurance Tester
Georgia Department of Public Health
10.2023 - Current
IT Analyst 4
Verizon Wireless
01.2008 - 12.2019
Quality Assurance Tester
Verizon Wireless
12.1999 - 12.2007
Indiana University