Hi, I’m
Shelly Grimm
MAHOMET,Illinois
Summary
Dynamic leader with professional experienced in directing complex projects, developing and executing strategies, and leading high-performing teams. Strategic thinker with the ability to identify opportunities and develop plans to achieve organizational objectives. Strong interpersonal and communication skills to foster relationships and build consensus. Results-driven professional with experience driving operational excellence, process improvement, and team development. Proven track record of managing cross-functional teams and developing successful strategies to drive growth, increase revenue, and reduce costs. Adept at leading budgeting, forecasting, and planning activities.
Overview
13
years of professional experience
Work History
ASPEN SQUARE MANAGEMENT
National Manager
01.2022 - Current
Job overview
- Consistently met and exceeded company goals
- Managed multiple projects and priorities in fast-paced environment
- Developed and implemented strategic plans and initiatives
- Provided executive-level support by developing presentations and reports related to company performance and future strategy
- Managed occasionally complex and varied issues with significant departmental impact
- Spearheaded change initiatives to maximize efficiency and productivity
- Implemented staffing matrix to effectively provide adequate coverage of department
- Worked with senior management on strategy development and execution planning
- Created and implemented effective strategies to increase market share and grow business
- Led cross-functional teams to drive organizational objectives
- Communicated concerns and policies among management and team members
- Procured adequate resources to achieve departmental objectives in planned timeframes
- Executed productivity benchmarks across departments to maximize company revenue
- Minimized staff turnover through appropriate selection, orientation and training
- Administered annual operating and capital budget to facilitate profitability
- Reviewed monthly financial results with partners to identify opportunities to improve profitability
- Represented business in marketplace and developed relationships with key accounts to promote and market business
- Led and directed team members on effective methods, operations and procedures
- Developed existing team into high productivity, results-oriented unit through creative initiatives
- Implemented revenue strategies through statistical analysis
- Oversaw personnel to maintain adequate staffing and minimize overtime
- Developed training modules and documentation to train staff
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales
- Conducted monthly meetings to create business plans to drive successful monthly business
- Addressed and resolved client or customer inquiries to foster superior standards of service
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement
- Conducted quality, timely performance feedback and performance appraisals.
ASPEN SQUARE MANAGEMENT
Director of Training
02.2021 - 01.2023
Job overview
- Analyzed training needs to develop new training programs and modified and improved existing programs
- Evaluated instructor performance and effectiveness of training programs, provided recommendations for improvement
- Arranged for ongoing technical training and personal development classes for staff members
- Reviewed and evaluated training and apprenticeship programs for compliance with government standards
- Trained instructors and supervisors in techniques and skills for training and dealing with employees
- Prepared training budget for department and organization
- Conferred with management and conducted surveys to identify training needs based on projected production processes, changes, and other factors
- Coordinated established courses with technical and professional courses provided by community schools and designate training procedures
- Developed and organized training manuals, multimedia visual aids, and other educational materials
- Arranged on-the-job training for new hires
- Developed and provided training and staff development programs using knowledge of classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops
- Developed testing and evaluation procedures
- Committed to delivering excellent customer service while working in fast-paced environment
- Defined problems, collected data, established facts and validated conclusions
- Performed routine and scheduled maintenance services
- Troubleshot minor problems and reported larger technical issues
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
- Responded quickly to meet customer needs and resolve problems
- Focused on learning new skills and staying updated with industry changes
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.
ASPEN SQUARE MANAGEMENT
National Trainer
10.2017 - 02.2021
Job overview
- Evaluated instructor text selections and training materials to verify alignment with approved curriculum
- Monitored and evaluated training activities and program effectiveness
- Contributed to employee development plans in support of job-specific skills development
- Attended meetings and seminars to obtain information for use in training programs and to inform management of training program status
- Conducted internal surveys and employee interviews, applying feedback to assess and improve training programs
- Assigned instructors to conduct training
- Evaluated instruction methods to monitor program costs and maximize results
- Coordinated participant recruitment and training program placement
- Collaborated with management to periodically review and update training program objectives
- Organized and directed orientation and onboarding sessions for employees and customers
- Developed alternative training methods if expected improvements are not seen
- Developed executive potential among employees in lower-level positions
- Maintained records of completed training and required recertification
- Scheduled classes and training sessions based on classroom and equipment availability
- Developed training procedures and program curriculum to support corporate objectives
- Kept up with developments in area of expertise by reading current journals, books, and magazine articles.
ASPEN SQUARE MANAGEMENT
Talent Acquisition Specialist
03.2017 - 10.2017
Job overview
- Coordinated interviews between candidates and hiring panel
- Attended networking events to build relationships and create pipeline for future talent
- Worked with hiring managers and HR community to understand hiring requirements
- Built and maintained strong relationships with hiring managers to plan and execute talent needs
- Monitored and analyzed industry trends, competitor practices, and changing labor laws
- Facilitated and participated in job fairs and college recruitment events
- Developed relationships with third-party recruitment agencies and staffing firms, assisting with procurement and measurement processes
- Reviewed employment applications and evaluated work history, education and other qualifications of applicants
- Utilized social media and other technology-based recruitment tools to source and identify qualified candidates
- Created and implemented comprehensive recruitment strategies to identify and attract qualified candidates
- Consulted with management to identify and recommend most qualified candidates
- Recruited applicants for positions using creative solutions to source and attract candidates
- Selected recruiting sources and techniques to fulfill company's needs by attracting qualified candidates
- Evaluated applicant qualifications and eligibility for specified licensing, according to established guidelines and designated licensing codes
- Scheduled and conducted new employee orientations
- Hired employees and process hiring-related paperwork
- Informed job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, and promotion opportunities
- Reviewed employment applications and job orders to match applicants with job requirements
- Performed searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, and employee referrals
- Interpreted and explained human resources policies, procedures, laws, standards, and regulations
- Contacted job applicants to inform of application status
- Conducted reference or background checks on job applicants
- Obtained information on work history, training, education, and job skills
- Qualified job applicants and referred them to managers, making hiring recommendations when appropriate.
ASPEN SQUARE MANAGEMENT
Traveling Property Manager
01.2015 - 05.2017
Job overview
- Negotiated and executed new leases, renewals, and terminations
- Verified compliance with all local and state regulations
- Coordinated tenant move-in and out process and orientated new tenants to property
- Developed and maintained professional relationships with residents, community and owners
- Met benchmarks for occupancy, rent collections and timely compliance paperwork
- Implemented marketing strategy to meet predetermined vacancy standards
- Reviewed lease expiration reports and calculated rent increases
- Oversaw and maintained accurate records of all tenant occupancy
- Investigated complaints, disturbances and violations and resolved issues
- Conducted regular property inspections to identify potential maintenance issues
- Operated property within budgeted income and expense guidelines
- Investigated and resolved tenant complaints, following management rules, and regulations
- Kept updated records of property vacancies and lease renewals to proactively fill open units
- Marketed vacancies through social media and partnerships with local leasing agents
- Negotiated and finalized lease terms and agreements
- Evaluated tenant eligibility in alignment with income restrictions and government regulations
- Verified continuous compliance with state and federal regulations and retained related documentation
- Met with prospective tenants to show properties and explain terms of occupancy
- Directed collection of monthly rental fees and monitored past due accounts.
GUESS? Inc
Retail Store Manager
08.2010 - 12.2014
Job overview
- Developed and executed marketing plans to promote store products and services
- Oversaw day-to-day store operations to foster efficient and profitable operations
- Established efficient inventory management system to maximize sales and reduce costs
- Stocked and organized products in storage spaces and retail shelves
- Addressed employee issues, performed corrective actions and terminated employment when necessary
- Arranged store cleanings and renovations during periods of low customer traffic
- Tracked store inventory and ordered new products to prevent shortages
- Interviewed and hired prospective employees according to team needs
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements
- Set sales targets and budgets for team leads and employees to follow
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts
- Implemented loss prevention strategies, alleviating shrink
- Evaluated customer feedback and complaints to locate weaknesses and improve service.
WINDSOR
Retail Store Manager
02.2010 - 08.2010
Job overview
- Established efficient inventory management system to maximize sales and reduce costs
- Oversaw day-to-day store operations to foster efficient and profitable operations
- Solved problems and resolved conflicts for team members and customers
- Leveraged new sales strategies to increase store revenue
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts
- Stocked and organized products in storage spaces and retail shelves
- Addressed employee issues, performed corrective actions and terminated employment when necessary
- Set sales targets and budgets for team leads and employees to follow
- Interviewed and hired prospective employees according to team needs
- Implemented loss prevention strategies, alleviating shrink
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements
- Evaluated customer feedback and complaints to locate weaknesses and improve service
- Monitored customer service levels and implemented necessary changes to improve customer satisfaction
- Arranged store cleanings and renovations during periods of low customer traffic.
Education
The University of Akron, Akron, OH
Bachelor of Arts from FASHION MERCHANDISING, SALES MANAGEMENT
12.2007
Skills
- Strong Leadership
- Strong Emotional Intelligence
- Employee Coaching and Mentoring
- High Level of Organization
- Adaptable
- Negotiation and Conflict Resolution
Timeline
National Manager
ASPEN SQUARE MANAGEMENT
01.2022 - Current
Director of Training
ASPEN SQUARE MANAGEMENT
02.2021 - 01.2023
National Trainer
ASPEN SQUARE MANAGEMENT
10.2017 - 02.2021
Talent Acquisition Specialist
ASPEN SQUARE MANAGEMENT
03.2017 - 10.2017
Traveling Property Manager
ASPEN SQUARE MANAGEMENT
01.2015 - 05.2017
Retail Store Manager
GUESS? Inc
08.2010 - 12.2014
Retail Store Manager
WINDSOR
02.2010 - 08.2010
The University of Akron
Bachelor of Arts from FASHION MERCHANDISING, SALES MANAGEMENT
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