Hilhi
Hillsboro, OR
Shelly Hale
Scappoose ,OR
Education
Work History
Associate Banker
JPMorgan Chase
11.2019 - Current
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Enhanced client rapport by maintaining regular communication.
- Balanced teller drawers and ATM cash.
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
- Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
- Supported branch management with administrative tasks such as scheduling appointments, filing documents, generating reports, and maintaining office supplies inventory.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Mentored new associates on bank policies, product offerings, sales techniques, customer service standards ensuring smooth integration into the team environment.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Opened, closed, and updated accounts for customers.
- Collaborated with team members to achieve sales targets and maintain high-quality customer service standards.
- Improved referral rates from satisfied clients by building strong relationships based on trust transparency.
- Fostered a positive work environment by actively contributing to team meetings sharing ideas on improving operational efficiency.
- Educated customers on features and benefits of banking products and services.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained friendly and professional customer interactions.
- Educated customers on online banking and mobile banking applications.
Restaurant Owner
Self Employed Services
04.1993 - 02.2019
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
Skills
Outgoing, friendly, customer obsessed
Timeline
Associate Banker
JPMorgan Chase
11.2019 - Current
Restaurant Owner
Self Employed Services
04.1993 - 02.2019
Hilhi