Shelly Haugh
Grafton,WI
Summary
Accomplished Bar Manager with a proven track record at Scooters Tap, enhancing customer satisfaction and loyalty through exceptional service and staff training. Expert in inventory management and cocktail creation, significantly reducing waste while fostering a team-player environment. Skilled in multitasking and customer service, ensuring operational excellence and profitability. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Bartender
Redheads Tap
04.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bar Manager
Scooters Tap
07.2023 - 04.2024
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Streamlined inventory management for optimal stock levels and reduced waste.
Bar Manager
The Space Next Door
11.2020 - 07.2023
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Explained daily specials and beverage promotions to exceed daily sales goals.
Barista Manager
Latte Da
06.2006 - 12.2008
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Collaborated with cafe management to design and implement promotional strategies for cafe items.
- Improved overall product quality through regular staff training on proper brewing techniques, equipment maintenance, and presentation standards.
- Maintained high standards of food safety by enforcing strict adherence to company policies and local health regulations.
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
- Ensured smooth transitions during shift changes with clear communication and thorough handover procedures.
Education
No Degree - Psychology
Ashford University
Des Moines, IASkills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
Timeline
Bartender
Redheads Tap
04.2024 - Current
Bar Manager
Scooters Tap
07.2023 - 04.2024
Bar Manager
The Space Next Door
11.2020 - 07.2023
Barista Manager
Latte Da
06.2006 - 12.2008
No Degree - Psychology
Ashford University
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