Shelly Heffley-Sherwan

Proactive Patient Ambassador and Medical Assistant with extensive experience in coordinating care delivery, conducting patient follow-ups, and developing individualized care plans. Skilled in reducing ER wait times, managing medical records, and ensuring patient satisfaction. Brings strong communication, time management, and problem-solving skills to enhance patient outcomes and clinic efficiency. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Dependable [Job Title] serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

I have worked with Epic for over a year and am very confident in my skill with the program.