Michelle Hegg
Correctiona Sentence Technician
Lake City,Florida
Summary
Well-versed in verifying documents and reviewing individual details.
Computer-savvy and quick learning with expert skills in multi tasking and detail oriented experience.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of goals, working under pressure, and adapting to new situations. Motivated to learn, and grow.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Front Desk Clerk
La Quinta
Lake City, FL
04.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees, and payments.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Maintained transaction security by verifying payment cards against identification.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Entered and updated sensitive customer information during check-ins and room changes.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Answered customer telephone calls promptly and appropriately handled needs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Maintained clean and organized front desk areas to uphold polished company image.
Revenue Specialist III
Department Of Revenue Child Support Division
West Palm Beach, Florida
12.2021 - 10.2022
- Performed case management tasks to enforce court-ordered child support obligations.
- Monitored cases for support order compliance and made adjustments.
- Provided genetic testing to determine paternity needs.
- Interviewed involved parties to confirm facts, verify data and locate persons and financial assets.
- Used CAMS, COC website and CCIS to manage and update electronic case files.
- Calculated child support obligations and debts to initiate collection actions.
- Calculated child support obligations and debts.
- Executed collection calls and written or in-person interactions to solicit child support payments on overdue accounts.
- Explained policies, procedures and instructions to parents.
- Evaluated income and expense data of non-custodial parents to determine support capability.
- Documented data and completed accurate updates to case records.
- Produced briefs, located records and organized documentation to support court cases.
- Conducted call audits to assess interaction quality, accuracy and service success.
- Kept case data and contact information up to date to expedite proceedings.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated leadership skills in managing projects from concept to completion.
Office Coordinator
Sun Communities
Auburndale, Florida
06.2019 - 04.2021
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Interacted with customers by phone, email or in-person to provide information.
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
- Cultivated client and vendor loyalty by proactively reaching out with follow-ups and status updates.
- Oversaw technical, operational, clerical and customer service support activities.
- Reconciled account files and produced monthly reports.
- Created and implemented secure filing systems for sensitive employee and client documents.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
Appointment Coordinator
Grant Chiropractic Wellness
Milldale, Connecticut
05.2016 - 12.2018
- Assessed customer needs and responded to customer emails and calls.
- Scheduled appointments for customers in person or over telephone.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Acted as first point of contact and set appointments for prospective clients.
- Directed telephone calls to appropriate parties.
- Called and rescheduled appointments for clients.
- Greeted customers upon arrival and provided appropriate forms to fill out.
- Made 20 phone calls daily to establish first contact with potential customers and set meetings with salespeople.
- Collected Co payments from clients and updated account balances.
- Established and maintained client rapport by utilizing quality customer service.
- Assisted office team by making phone calls, copies and appointments.
- Entered daily data in computer systems and documented office activities.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
- Answered phone calls and answered questions from potential customers.
Assistant Store Manager
Dollar General
Bristol, CT
07.2014 - 05.2016
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Approved regular payroll submissions for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Education
Bachelor Of Science - Criminal Justice
South University
Savannah, GA 11.2022 - Current
No Degree - Psychology/ Sociology
Southern New Hampshire University
Hooksett, NH 08.2006 - 09.2010
Skills
Background checks proficiency
Account balancing
Investigative techniques knowledge
Researching abilities
Payment plan processing
Account discrepancies
Attention to Detail
Planning and Coordination
Active Listening
Problem-Solving
Written Communication
Scheduling
Performance improvement
Administrative support
Recordkeeping expertise
File management
Timeline
Front Desk Clerk
La Quinta
04.2023 - Current
Bachelor Of Science - Criminal Justice
South University
11.2022 - Current
Revenue Specialist III
Department Of Revenue Child Support Division
12.2021 - 10.2022
Office Coordinator
Sun Communities
06.2019 - 04.2021
Appointment Coordinator
Grant Chiropractic Wellness
05.2016 - 12.2018
Assistant Store Manager
Dollar General
07.2014 - 05.2016
No Degree - Psychology/ Sociology
Southern New Hampshire University
08.2006 - 09.2010