Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shelly Henderson

Lead Pharmacy Tech
Rice,TX

Summary

I am a driven Pharmacy Technician with 4 years of experience and success in working within fast-paced retail pharmacy settings. Highly proficient in accurately typing, filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. I am excited to bring my talent and record of excellence in customer service to your company. I am seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience
1
1

ExCPT Certification

1
1

Immunizer Certificate

Work History

Lead Pharmacy Technician

CVS Pharmacy
02.2021 - Current
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Collected co-payments or full payments from customers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Reviewed and verified customer information and insurance provider information.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Counted, measured and compounded medications following standard procedures.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Set up and modified patient profiles in [System] to include current information such as medications and insurance details.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Resolved third-party billing, computer system and customer service issues.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.

Shift Supervisor, Rx

CVS Pharmacy
11.2016 - 02.2021
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Applied security, safety and loss prevention strategies during shifts.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Completed daily financial activities and prepared weekly reports for management to inform decision-making.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Cultivated professional working relationships with peers and supervisors.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Oversaw loading and unloading of packages in warehouse.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Coordinated merchandising, promoted new products and increased brand awareness.

Education

Associate of Applied Science - Accounting

Navarro College
Corsicana, TX
06.2012

High School Diploma -

Gosnell High School
Blytheville, AR
06.1982

Skills

  • Drug Inventory Control
  • Pharmacy and Customer Records Management
  • HIPAA
  • Drug Storage Procedures
  • Updating Medication Histories
  • Problem-Solving Skills
  • Insurance Billing
  • Inventory Control
  • Regulatory Compliance
  • Insurance Verification
  • Team Collaboration
  • Patient Confidentiality

Certification

  • CPhT - Certified Pharmacy Technician
  • Immunizer Certified

Timeline

Lead Pharmacy Technician

CVS Pharmacy
02.2021 - Current

Shift Supervisor, Rx

CVS Pharmacy
11.2016 - 02.2021

Associate of Applied Science - Accounting

Navarro College

High School Diploma -

Gosnell High School

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Shelly HendersonLead Pharmacy Tech