Shelly Hendrickson
Morganfield
Summary
Reliable medical office professional offers 25 years of experience working in busy settings with high patient volumes.
Overview
26
26
years of professional experience
Work History
Registered Veterinary Technician
Village East Animal Hospital
Evansville
03.2025 - 11.2025
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
- Processed payments from clients including cash, credit cards, and checks.
- Checked in patients prior to their appointment with the veterinarian or technician.
- Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
- Provided support to veterinary technicians by preparing necessary documents before each appointment.
- Worked with clients to processes all financial transactions.
Registered Veterinary Technician
East Pines Animal Clinic
Boonville
03.2021 - 02.2025
- Conducted comprehensive physical exams and gathered medical histories for all incoming patients.
- Assisted veterinarians with diagnostic procedures, including radiography and ultrasound imaging.
- Administered vaccinations and medications as directed, ensuring proper dosages and patient comfort.
- Performed routine laboratory tests, including blood and urine analysis, to aid in diagnosis.
- Monitored and ensured the health and comfort of hospitalized patients during their stay.
- Assisted in the training of new staff and interns on best practices and protocols.
- Provided compassionate care and emotional support to pets and their owners during difficult times.
- Performed routine dental cleanings utilizing appropriate equipment such as ultrasonic scalers and polishers.
- Prepared and labeled medications and instructed client on administration.
Registered Veterinary Technician
Village East Animal Hospital
Evansville
05.2019 - 02.2021
- Conducting initial pet exams and histories
- Collecting blood and urine samples, IV catheterization
- Setting up surgery equipment, assisting with anesthesia, monitoring machines during operations, and cleaning up area post surgery
- Ensuring all in house animals are fed, watered and kept in a clean environment
- Suggesting preventatives and maintenance health plans to pet owners
- Ensuring machinery and instruments are cleaned and working properly
- Digital radiography
- Prepared and administered medications and vaccines prescribed by vet
- Avimark proficient
- Knowledge of Idexx equipment
- Contributed to all clerical duties including answering multiple phone lines, patient check in and check out and acting as liaison between doctor and clients and maintaining patient records
- Answered customer inquiries and provided accurate information regarding products and services.
Registered Veterinary Technician
North Park Veterinary Care
Evansville
08.2002 - 05.2019
- Conducting initial pet exams and histories
- Collecting blood and urine samples, IV catheterization
- Setting up surgery equipment, assisting with anesthesia, monitoring machines during operations, and cleaning up area post surgery
- Ensuring all in house animals are fed, watered and kept in a clean environment
- Suggesting preventatives and maintenance health plans to pet owners
- Ensuring machinery and instruments are cleaned and working properly
- Digital radiography
- Prepared and administered medications and vaccines prescribed by vet
- Avimark proficient
- Knowledge of Idexx equipment
- Contributed to all clerical duties including answering multiple phone lines, patient check in and check out and acting as liaison between doctor and clients and maintaining patient records
Registered Veterinary Technician
East Side Animal Hospital
Evansville
05.2000 - 08.2002
- Conducting initial pet exams and histories
- Collecting blood and urine samples, IV catheterization
- Setting up surgery equipment, assisting with anesthesia, monitoring machines during operations, and cleaning up area post surgery
- Ensuring all in house animals are fed, watered and kept in a clean environment
- Suggesting preventatives and maintenance health plans to pet owners
- Ensuring machinery and instruments are cleaned and working properly
- Digital radiography
- Prepared and administered medications and vaccines prescribed by vet
- Avimark proficient
- Knowledge of Idexx equipment
- Contributed to all clerical duties including answering multiple phone lines, patient check in and check out and acting as liaison between doctor and clients and maintaining patient records
Education
Animal Health Technology -
Murray State University
08.1996 - 05/2000
Skills
- Client communication
- Payment processing
- Appointment scheduling
- Patient record management
- Veterinary software proficiency
- Attention to detail
- Team collaboration
- Conflict resolution
- Time management
- Patient charting
- Veterinary standards and procedures
- Employee training
- Discharging patients
- Filling prescriptions
Timeline
Registered Veterinary Technician
Village East Animal Hospital
03.2025 - 11.2025
Registered Veterinary Technician
East Pines Animal Clinic
03.2021 - 02.2025
Registered Veterinary Technician
Village East Animal Hospital
05.2019 - 02.2021
Registered Veterinary Technician
North Park Veterinary Care
08.2002 - 05.2019
Registered Veterinary Technician
East Side Animal Hospital
05.2000 - 08.2002
Animal Health Technology -
Murray State University
08.1996 - 05/2000