Dawn Henry
Ripley,MS
Summary
Information Systems Analyst with over 16 years of experience providing IT support to over 400 staff members and interfacing with facility management, human resources and accounting. Possess strong multi-tasking skills, with ability to simultaneously manage several projects and schedules. Excellent public-facing point person for clients, customers, vendors and equipment and service providers. Proactive and goal-oriented with top strengths in coordinating projects and solving computer, operational or team issues. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Information Systems ANALYST
Baptist Memorial Health Care Corporation
03.2008 - Current
- Develop and manage effective working relationships with both internal and external customers
- Ensure that all user service requests are logged, processed and monitored according to company procedures and within SLA
- Provide problem resolution and solutions to customers, with a strong sense of commitment and drive toward customer service
- Collaborate with all levels of senior management across corporation to meet organizational IT goals and expectations
- Serve as point of contact for all IT initiatives development and implementation
- Subject matter expert for various applications used within the organization
- Setup, maintain and troubleshoot all office related equipment within the facility
- Maintain company phone and communication system (VoIP, fax machines, android phones and iPhones)
- Maintain company active directory accounts.
- Trained users and supported variety of problems with hardware and software.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
Education
Bachelor of University Studies -
University of Mississippi
Oxford, MS07.2017
Associate in Liberal Arts -
Northeast MS Community College
Booneville, MS05.2010
Skills
- Strong interpersonal & communication skills
- Strong analytical & problem solving skills
- Detail oriented
- Superior leadership
- System Improvements
- Audit Facilitation
- Clinical Applications
- Technical Assistance
- Change Management
- Network Computer
- Training Junior Team Members
Websites
Timeline
Information Systems ANALYST
Baptist Memorial Health Care Corporation
03.2008 - Current
Bachelor of University Studies -
University of Mississippi
Associate in Liberal Arts -
Northeast MS Community College
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