Shelly Horbath
Burleson,TX
Summary
Qualified candidate with strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Office Manager
Sandstone Aviation
01.2023 - 12.2025
- - Managed the fuel inventory cycle, including daily monitoring, ordering delivery management and reconciling monthly Jet A and Avgas sales.
- - Maintained customer invoicing and payment collection processes
- - Coordinated flight schedules and ground handling services by liaising between flight crews, line service staff, and air traffic control via air-to-ground radios and specialized software.
- - Developed instructions and procedures for customer service representatives.
- - Responsible for all HR matters and payroll.
- - Oversaw all general office support duties, including procurement of supplies, equipment maintenance and facility coordination.
- - Maintained records of aircraft servicing, tie-downs and fuel sales.
- - Coordinated ground transpiration and accommodation arrangements for distinguished flight crews and passengers, ensuring exceptional guest relations.
Life Enrichment Director
Ovation by Avamere
01.2021 - 11.2023
- - Developed and implemented engaging programs to enhance resident social interaction and well-being.
- - Collaborated with interdisciplinary teams to assess and address residents' needs and preferences.
- - Fostered partnerships with local organizations for community involvement and enrichment opportunities.
- - Trained and mentored staff on best practices for life enrichment activities and resident engagement.
- - Managed budgets for enrichment programs, ensuring optimal allocation of resources across activities.
- - Developed strong rapport with residents, families, and staff members by being an active listener and empathetic communicator.
Assistant Manager
The Modern Pet
06.2020 - 01.2021
- - Led team to enhance customer service standards, resulting in improved client satisfaction.
- - Developed training programs for new staff, increasing operational efficiency and knowledge retention.
- - Implemented inventory management systems, streamlining stock levels and reducing discrepancies.
- - Analyzed sales data to identify trends, informing strategic decisions for product assortment and pricing.
Transportation Manager
Dragon Products Company
05.2017 - 06.2020
- - Managed and prioritized a fleet of 50+ vehicles, ensuring efficient and timely delivery schedules
- - Coordinated with drivers and third-party companies to issues or concerns.
- - Trained and supervised a team of dispatchers to ensure smooth operations and excellent customer services.
- - Conducted regular evaluations of transportation procedures for continuous improvement opportunities.
- - Organized records of vehicles, schedules and completed orders.
- - Developed strong relationships with clients, ensuring their satisfaction and loyalty to the company.
- - Increased transportation efficiency by optimizing routing and scheduling processes.
Education
Associate of Applied Science -
San Jacinto College
Pasadena, Texas, TX06.1994
Skills
- Customer service
- Office management
- Data entry
- Billing
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Bookkeeping
- Document management
- Payroll and budgeting
- Clerical support
- Relationship building
- Mail handling
- Scheduling coordination
- Inventory control
- Staff management
- Employee supervision
- Administrative oversight
- Employee training
Timeline
Office Manager
Sandstone Aviation
01.2023 - 12.2025
Life Enrichment Director
Ovation by Avamere
01.2021 - 11.2023
Assistant Manager
The Modern Pet
06.2020 - 01.2021
Transportation Manager
Dragon Products Company
05.2017 - 06.2020
Associate of Applied Science -
San Jacinto College